John Fingleton Email & Phone Number

Ireland

In my most recent role at BĒ Hospitality Solutions, I collaborate with European talent agencies to secure staffing for hospitality clients in Ireland, and maintain partnerships with hospitality schools to offer students international career opportunities. I champion innovative strategies and continuous improvement to enhance guest experiences and achieve sustainable business growth.In addition to this, I drive operational excellence across international hospitality ventures, leveraging over 25 years of industry experience. I conduct 360 degree volume recruitment and management for prestigious Country Club clients in the USA, ensuring alignment with organisational talent needs. I manage the setup and training for global teams on Applicant Tracking Systems, Customer Relationship Management platforms, and sales and marketing tools. Accomplishments I'm proud of: • Pioneered bē Hospitality Solutions, leading the company to establish itself as a key player in the hospitality sector.• Spearheaded the development and implementation of be academy, including the integration of Learning Management System and course creation.• Facilitated the acquisition of top-tier talent for diverse clients, while reducing team turnover through the introduction and use of be assessment center.• Initiated and managed the Transforming Hospitality YouTube channel, increasing industry engagement and awareness.• Delivered strategic hands-on consultancy to high-profile establishments, delivering insights that improve operations.

County Kildare, Ireland

In this tenure, I provided hands on operational support for the launch phase of Kilkea Castle, a golf resort in rural Kilkea, Ireland, providing operational assistance and strategic guidance. I supervised onboarding, training, and development protocols, fostering a culture of growth and excellence among staff. Overhauled POS system across the resort, integrating seamlessly with Sales and Front of House (FOH) systems.

County Kerry, Ireland

In this role, I spearheaded reconfiguration of all Food and Beverage (F&B) and Conference and Banquet (C&B) offerings and teams across multiple outlets to exceed guest expectations and align with the hotel's customer promise. I provided hands on operational support during the transition of new General Manager through collaboration with Group HR and Operations Manager. Selected Contributions: • Increased efficiency and effectiveness by deploying new Applicant Tracking System and restructuring of operational teams and processes.

Ireland

In this role, I have created customised recruitment strategies by partnering with clients to comprehend their evolving needs. I trained and managed a team of recruiters managing diverse national and international markets for organisational growth.Selected Contributions: • Increased efficiency and effectiveness by deploying new Applicant Tracking System and incorporating Employee Assessment Testing and Video Profiles into recruitment processes.

Global

Providing targeted consultancy services and developing improvement programmes for the F&B sector. Designing and delivering staff training for the hospitality industry. Overseeing the menu design and concept development for several food outlets nationwide.

Rath,Tullow,Co.Carlow

Adding over 100 new business accounts and implementing a 30% projected increase in total revenue. Introducing and implementing a CRM system to promote a customer-focused marketing strategy. Designing and deploying an effective marketing plan to improve business growth.

Salthill, Galway

Redesigning all F&B menus. Developing and implementing new SOPs for the hotel. Introducing a new Tea and Coffee Experience and successfully training staff to Barista level. Drafting new and improved employee training manuals. Leading, coaching, and motivating a team of 50 F&B staff.

Howth,Dublin

Converting the middle floor restaurant into an elegant bar & grill and upgrading the ground floor layout to introduce a whisky corner. Introducing new F&B menus. Designing a whole new brand identity for this busy establishment. Reorganising staff levels and F&B service areas to optimise efficiency

Durango, Colorado, United States

Developing the design and supervising the construction project for this authentic Irish pub. Recruiting, leading, and coaching a team of 50 staff members. Consistently meeting business targets through efficient sales and operational procedures. Overseeing the financial management of the establishment.

Birmingham, United Kingdom

Managing the internal and on-site catering services during the Quinn Direct British Masters Golf Tournament in 2006. Developing and coaching 7 Department Heads and their teams. Leading and managing the daily activities of 200 staff members. Implementing effective marketing strategies by identifying specific market targets for each department.

Dublin, Ireland

Enhancing efficiency in the staff levels organisation and increasing employee productivity. Managing and supervising 50 beverage staff. Redesigning all bar areas to promote efficiency and service excellence.

Turks And Caicos Islands

Overseeing and coordinating the opening of a new establishment. Successfully promoting the pub as a top rated attraction for both tourists and locals. Managing the daily business activities and developing strategic sales and operational procedures.

Cayman Islands

Greater Chicago Area

Paris Area, France

Hotel Management Degree, Hotel Management

Leaving Certificate