Robert Fink Email and Phone Number

• Provided support for a variety of SAST-related SaaS products, which involved software bug replication, virtual machine deployment and network troubleshooting, security key creation and application, resolving dependency management issues, managing client user accounts, script writing, log analysis, and more.• Used UNIX systems to navigate through AWS-deployed virtual machine images to checkout codebases via Git, TFS, and Subversion to missing dependencies and resolve issues. Examined scanner logs for a variety of programming language errors, including Java, C#, Python, PHP, and JavaScript• Deployed and resolved network issues for AWS-generated virtual machine appliances• Provided support for a variety of Black Duck SaaS products• Resolved customer cases for a variety of issues, including satellite appliance networking and network troubleshooting, application uploads, dependency management issues, managing client user accounts, and more• Worked alongside Configuration Management and Vulnerability Verification teams to provide information regarding critical vulnerabilities to clients• Wrote scripts in BASH and JavaScript for personal and team use

• Developed web applications and built user-friendly websites using Java, Spring Boot, SQL, HTML, CSS, JavaScript, Bootstrap, Servlet Applications, and OAuth authentication, as well as interactive applications to store and retrieve information using a backend database• Completed Core Java Initial Learning Program – a bootcamp style learning experience which builds on development fundamentals, as well as Oracle SQL, Database Connectivity, and Servlet Applications

• Used Linux AIX command line interface and GUI’s to remote into various hardware to resolve issues including, but not limited to registers, PCs, VoIP Phones, Telecoms, and PBX• Answered callers’ questions in a remote called-based help desk-style environment• Researched and created Knowledge Based Articles • Achieved performance-based metrics on a consistent basis• Used hardware knowledge for remote troubleshooting

• Hands on hardware installation and troubleshooting• Terminated and tested ethernet cable to TIA/EIA standards• Tested fiber optic cable• Maintained network switches and UPSs• Installed and upgraded PC hardware• Used SCCM to update applications• Maintained backup archives • Reimaged PCs and Macs for student and faculty use • Used technical skills to resolve help desk tickets

• Engaged in daily Managed Service Provider activities, such as remote support of workstations and servers, operating systems upgrades to reduce complications from vulnerabilities, installation of various antivirus software and RMM tools, and SIEM management• Briefed in next gen firewall technology, RMM tools, mail scrubbers, backdoor agents, password managers, two factor authentication, RAID levels, and HIPPA compliance• Performed walk-in and business computer repair, assisted with on-site computer and network related upgrades, and assisted customer with questions