Stephanie Fink Email & Phone Number

Miami/Fort Lauderdale Area

Fort Lauderdale, Florida

Responsible for managing a data base of over 10,000 leads, building rapport with affluent guests, and handling their travel plans from start to finish. Creating and retaining long lasting relationships to secure future business. Make outbound calls to guests that are inquiring about a voyage to secure their travel plans while making them aware of the.

Miramar, Florida

• Planned cruise vacations from start to finish including air travel, hotel accommodations, and shore excursions.
• Handled a high volume of incoming and outgoing calls, 5 hours talk time, averaging 3+ bookings per day, multi-tasking servicing multiple customers simultaneously while maintaining a database of 20,000 leads.
• Offered customer support for online technical issues and independent travel.
• Servicing current reservations and offering upgrades during the process.
• Top Core Producer in the outbound team and Top 10 on the inbound side.
• Trained sales team in sales techniques, communication styles, and key selling points for the travel insurance.

Pembroke Pines, FL

• Stride Rite Corporation/Division of Keds - 8/2005 to 4/2006Merchandise Coordinator
• Supervised Keds department at 50+ Macy’s and Dillard’s locations in many states.
• Maintained visual presentation and company standard throughout the store department.
• Trained sales associates on the brand, benefits, features and price points. Offered spiffs and other contests.
• Created reports for each visit based on current volume and trends. Store Manager/District Manager - 4/2002 - 8/2005Pembroke Lakes Mall, Coral Square Mall and The Broward Mall.
• Ensured efficient operations and maximized sales for three retail store locations by implementing effective motivational strategies and providing sales training.

Plantation, Aventura, Pembroke Pines, Bal Harbor, Miami Lakes Florida

Customer service, sales, stock, inventory, training, and merchandising.