Responsibilities included the management and delivery of delayed, rejected and failed consumer Broadband orders, until successfully installed.This role involved liaising with third-part engineers and representatives to ensure that installation appointments were met within service level agreement.

My responsibilities include making sure Three's online quality message is on-brand and up to standard. Also, I have a responsibility to make sure our offshore vendor is within a certain variance percentage when it comes to quality marking.I am involved in many other adhoc digital projects such as creating zeitgeist packs for offshore colleagues, or contributing to video packs for new products or services.