Finnian O'Connell Email & Phone Number

Adelaide, Australia

• Responsible for managing data for Third party providers and Government reporting relating to the engagement and outcomes of impacted employees in transition support and services in preparation for Holden’s closure of.
• Tracked engagement and outcomes of 2200 employees in SA and VIC with a post exit success rate of 70%
• Developed KPIs, established and managed a dedicated KPI visualization room allowing the Executive Management Team and Senior Management to monitor and analyze performance and identified continuous improvements to.
• Formulated data collection and reporting methodologies through review and analysis with private industry, State and Federal government to inform The Department of Employment’s Better Practice Review into large scale.
• Improved the performance and reporting capabilities of the Transition Centre database through conducting a system analysis review and negotiating quality controls and system enhancements with IT

Adelaide, Australia

• Responsible for the resourcing requirements of five Claims and Administration Departments and managed reporting distribution mechanisms and systems during the phase out of a workforce planning systemAchievements:
• Analysed data to produce optimal resource plans with a Forecast Vs. Actual planning accuracy of 99.5% for the Medical Claims Department over the period of a 3-month project
• Provided leadership, training, coaching and ongoing support in workforce planning principles, processes and tools to 110 stakeholders including 5 Department Managers and 18 Team Leaders
• Created and sustained productive relationships that allowed the successful negotiations of lending and borrowing of resources across departments to meet 2-day SLA’s
• Increased planning accuracy by 8% through evaluating resource plans in line with workforce planning principles and coaching stakeholders on optimal shrinkage levels

Adelaide, Australia

• Managed the day-to-day operations of the Ancillary Claims Assessment Team including performance management, coaching, mentoring, monitoring the quality of work and capability developmentAchievements:
• Led and motivated the team to achieve KPI’s in the yearly assessment and processing of 225k health insurance claims and customer touch points at 101% productivity and 99.56% quality accuracy
• Reduced claims escalations by 80% through managing performance issues of team members and providing additional coaching and mentoring
• Solved a resource shortfall through the implementation of a skills matrix training plan, utilising an additional 3 FTE to maintain business as usual operations through higher level leave and insurance claim periods.

Adelaide, Australia

• Assessed member’s health insurance claims in line with Best Practice Procedures, agreed business SLAs and member’s health insurance benefitsAchievements:
• Exceeded productivity KPI by 12% through processing claims in line with Best Practice Procedures and health insurance benefits
• Improved the visibility of the Ancillary Claims Department throughout the business as a result of process mapping core functions later published on an internal website
• Provided backup support to the Team Leader by allocating workloads and producing resource plans

Melbourne, Australia

• Managed the weekly payroll process and provided operational support to a team of Recruitment Consultants and Business Development Managers during the implementation of a new recruitment databaseAchievements:
• Successfully migrated databases within timeframe and budget through quickly absorbing the new system requirements and utilising data migration skills
• Reduced pay run obstacles by 90% by developing a banking detail registration process and new system Best Practice Procedures for use by Recruitment Consultants
• Reduced pay run costs by $20k per year through switching to electronic mailout of payslips

Galway, Ireland

• Responsible for customer service and sales, resolve customer queries, requests and complaints, annual stocktaking, stock control, merchandising, processing incoming goods, invoicing, company banking and weekend.
• Recognition by Managing Director for best customer service in store and building a solid reputation as being a reliable, professional and hard working individual
• Established long term customer relationships
• Achieved Sales KPI’s

Galway, Ireland

• Responsible for representing 40 students and the School of Business in Student Union and board meetings, managed absenteeism and first port of call for queries and issues. Achievements:
• Negotiated rescheduling of Communications module timetable with lecturer, School of Business Board and students increasing class attendance
• Resolved student complaints and queries
• Successfully managed absenteeism in line with Government grant legislation

Bachelor Of Business, Information Systems Management

Activities and Societies: University Class Representative

Diploma, Office Information Systems