Fintan Comyns Email & Phone Number

Cork

Cork, Ireland

Cork

Customer facing activities:• Interface with customers over the phone or email representing customer support.• Proactive management of cases escalated within support. Issue documentation and management:• Maintain accurate documentation using support cases in CRM, defects, knowledge bases.• Creating defects and RFEs in the bug tracker.• Close interface with Tintri Engineering to communicate bug-related data and help with reproducing complex customer scenarios.• Assist in QA testing and documentation of procedures and best practices.Live remote support:• Provide live support to customers and field teams.Troubleshooting:• Creative and efficient unscripted troubleshooting.Reproduction of customer problems:• Unknown or complex scenarios.Documenting all findings for other Tintri data systems functions:• KB solutions, defects, RFEs. Provide input to Engineering / Product Management.

Ballincollig, Co Cork, Ireland

Working as a dedicated support Engineer for Enterprise Customers. Supporting all VMware vCloud product suiteThe Role has involved* Responding to customer inquiries, primarily via email and telephone* Account management for VMware Business Critical Customers* Resolving any customer technical issues through diligent research, reproduction, and troubleshooting* Handling technical escalations and proving frequent updates to Customers on critical issues. * Working directly with staff in quality assurance and development engineering to resolve problems* Documenting all technical inquiries; developing and reviewing content for knowledgebase* Providing training or assistance to junior staff* Participating in testing alpha and beta products* As a sustaining lead working with Engineering to identify important fixes to be included in upcomming releases* Presenting to VMware Customers at Customer Events and VMworld* Staffing the VMware Expert Bar at VMworld

Ballincollig, Co Cork, Ireland

Worked in the VMware Support Storage team.The role involved* Respond to customer inquiries, primarily via email and telephone* Resolving any customer storage (SAN/iScsi/NFS) related technical issues through diligent research, reproduction, and troubleshooting* Worked directly with escalation support engineers to resolve problems* Documenting all technical inquiries; developing and reviewing content for knowledgebase* Providing training or assistance to junior staff

Ovens, Co Cork Ireland

Worked Technical Support Engineer Level 2 on the EMC Symmetrix product line.The role involved* Responding to customer inquiries, primarily via email and telephone* Responding to inquiries from the EMC Product Support Lab* Resolving any customer technical issues through diligent research, reproduction, and troubleshooting* Handling technical escalations and proving frequent updates to Customers on critical issues* Working directly with staff in quality assurance and development engineering to resolve problems* Documenting all technical inquiries; developing and reviewing content for knowledgebase* Providing training or assistance to junior staff* Presenting to field technical staff on new technologies.

Ovens, Co Cork Ireland

Worked in the Debug team on EMC Symmetrix SystemsThe role involved* Debugging and repairing system boards at a component level * Documenting known issues* Identifying and reporting on component failure trends.* Training and providing assistance to junior staff

Dusseldorf Germany And Telford Uk

Worked on Repair and Tech Support for various Mitac products, from Laptops to Server TowersThe role involved* Debugging and repairing system boards at a component level * Documenting known issues * Identifying and reporting on component failure trends. * Testing and Qualification of Systems running on Windows and Linux

Degree In Electronic Manufactuing, Electronics, It

Diploma In Electronics, Electronics