As the Founder of SmartPitchAI, I lead the company’s vision and strategy to empower sales teams through AI-driven solutions. I oversee all aspects of business development, from product innovation to client acquisition, helping businesses optimize their sales strategies and enhance customer experiences. My responsibilities include:Strategic Leadership: Defining SmartPitchAI's growth trajectory, building partnerships, and driving the company’s mission.Product Development: Innovating AI-based tools to streamline sales processes and improve client outcomes.Client Engagement: Providing expert consulting services to clients on leveraging AI for billing, payment, and customer engagement.Operations Management: Managing the day-to-day operations, including marketing, sales, and finance, to support business growth.With a deep understanding of sales psychology and a commitment to cutting-edge technology, I help businesses maximize their potential through tailored, data-driven solutions.

As Director of Partner Management at VALID Systems, I am responsible for building and nurturing strategic partnerships with financial institutions, including banks and credit unions, to deliver cutting-edge, real-time risk decisioning and fraud management solutions. My role involves: • Driving Strategic Relationships: Collaborating with key stakeholders at Fiserv and other partners to unlock the full potential of VALID’s innovative products, including InteliFUNDS, which enables instant funds availability while minimizing risk. • Creating Value: Helping financial institutions leverage AI and machine learning to reduce fraud, streamline operations, and improve customer experience by delivering seamless, secure banking services. • Pipeline and Sales Growth: Managing and expanding a pipeline of opportunities to drive significant annual recurring revenue (ARR) while ensuring clients benefit from our industry-leading technology. • Cross-Functional Collaboration: Partnering with internal teams across product, sales, and customer success to ensure that client needs are met and solutions are tailored for maximum impact.VALID Systems is transforming how financial institutions make risk decisions in real-time, and I’m thrilled to be part of this journey!

National Association of Women Sales Professionals, Senior Member. At the National Association of Women Sales Professionals (NAWSP) we’re a community of women supporting women in sales roles to achieve their professional goals. We help you become your best true self to ascend in your career. We do this by giving you the support, accountability, and motivation you need to succeed, along with career opportunities with leading global organizations.https://nawsp.org

As a Senior Sales Executive at Worldpay, I help billers in all industries identify the best customer journey for billing presentment and payment and implement the appropriate channels to facilitate the best customer experience in the market.

As a Senior Advisor at Fiserv in the Billing, Payment, and Communications space, I routinely help organizations transform their customer experience by infusing best-in-class technology and the know-how to bring new billing and payment channels to life.

As VP of Business Development at OnProcess, I help enterprise companies digitize and transform their post-sale services. OnProcess aggregates disparate data from the post-sale ecosystem using our real-time control tower and embedded analytics to identify hidden cost. Our people and technology proactively mitigate process exceptions, to intelligently improve the customer experience and business outcome.

As a Senior Account Executive, I immerse myself in my clients' business, building a deep understanding of their unique systems, culture, and overall goals. Then I pull together the proven strategies, services, and tools that will help them transform customer communications, overall efficiency, and cost reduction. I utilize my expertise in customer communication management relating to print and electronic communications, archive, interactive voice messaging, design, and ancillary products and services.► Routinely leverage my extensive background in project management, product development, and operational leadership to help clients realize actual results in transactional document processing and eCare industries.► For Fortune 500 MSO / Communications provider, consolidated seven different billing documents into one clear, actionable document that addressed customer needs. This reduced the number of customer calls and saved more than a million dollars a year in costs.► Overhauled Fortune 500 Home Security and Monitoring company's customer communications lifecycle with a roadmap that ensured they were contacting customers promptly, accurately, and on-point.CSG has over 33 years of experience, proven capabilities, and a stellar track record. Let's set up a conversation to gauge the results we can deliver to your organization this year. Please get in touch with me at Laura.James@csgi.com.

As Sr. Client Success Manager, I oversee the business aspects of Oracle Field Service solutions and services, I worked closely with clients to enhance and encourage their usage of Oracle products and services to meet their needs. I ensured client satisfaction with the company’s deliverables by meeting operational expectations.► Concentrated on relationship development, performance tracking, and reporting, overseeing references, press releases, and other public relations activities, and conducting roadmap discussions and feedback in addition to billing and collections.► Relationship management effectiveness, increased efficiency, risk mitigation, issue resolution, and cost savings for Oracle and our clients were achieved by conceptualizing and carrying out techniques to reach those ends.

In this position, I managed a portfolio totaling $20 million in annual revenue, primarily for large, enterprise/complex clients. I executed defined renewals and support for the entire suite of CSG’s Output Solutions Center products.Among my responsibilities was conducting product demonstrations, focus group analysis, and elevating operational improvement initiatives. ► Recognizing the importance of anticipating future needs and vision of the client, I worked up to 24 months in advance of the client’s positioning. I aligned the client’s needs with CSG’s capabilities along with its products to deliver meaningful solutions, thereby ensuring a continuing relationship with the client.► I built stronger and more strategic relationships with key CSG stakeholders by working to understand clients’ needs. I also wrote and presented compelling sales proposals while integrating proven ROIs and client testimonials. ► In addition, I addressed clients’ goals through well-defined strategic plans and worked with the Account Management Director and Managers to channel improvements to clients’ daily support needs. I followed up with account reviews and oversight of strategic client projects.

After working for ComTec for 9 years, CSG Systems acquired ComTec and I continued my position with them. I held the sole responsibility for the company’s strategic product development in Output Solutions from planning to delivery, which included writing technical product guides for sales executives. I provided technical expertise for ROI or RFPs and accompanied sales executives to demonstrate software and Webex to existing clients and prospects.► In addition, I provided Salesforce.com, Webex, and Hoovers on-line services for the sales team and led successful marketing campaigns to generate a 10-15 percent response rate and thousands of leads for the Sales Department.► My website design and content management experience for Internet, Extranet, and Intranet projects were utilized and I chaired the “Bill Design Task Force.” I also published articles based on findings in Billing World & OSS Today, Cable World, and online industry newsletters.

My responsibilities in this position included major accounts ADT Security Systems, Comcast Cable, Dell Financial Services, and Time Warner Cable accounting for 70 percent of the company’s revenue.I was able to demonstrate exceptional ability in project management, implementation and marketing of new products, services, execution, and renewal while providing professional and effective account reviews and sales presentations for improving services.In addition, I trained all Client Services employees including executive management, and created new concepts/products for the client base including retention and up-selling programs.► Prior to this position, I served as Information Technology Administrator for nearly a year when I created, designed, and managed Change Management and Technical Support workflow software and processes.► Before that, I was a Client Services Representative for ComTec providing account management for eight of the top grossing accounts. Other aspects of that position included serving as internal contact for corresponding sales executives and managers.

My job responsibilities were focused on quoting and binding property/casualty policies, processing policy endorsements, posting payments, filing claims, issuing jewelry/collectable riders, daily bank deposits and reconciliation, agency cold-calling, and ancillary sales in a multi-agent office.