July 2007~Present Globaltown International Business Center Corp. Ltd. ◎Operation Manager (from pre-opening to present)**Globaltown International Business Center ( 8 Branches- Total of 250-Office rooms & Conference room with capacity of 100 people)**Student dormitory (784-rooms & Student living plaza) - Industry mergers and acquisitions project, with total of eight operating units for the internal administrative processes, service standard, operating principles… Show more July 2007~Present Globaltown International Business Center Corp. Ltd. ◎Operation Manager (from pre-opening to present)**Globaltown International Business Center ( 8 Branches- Total of 250-Office rooms & Conference room with capacity of 100 people)**Student dormitory (784-rooms & Student living plaza) - Industry mergers and acquisitions project, with total of eight operating units for the internal administrative processes, service standard, operating principles, and service processes integration-Planning and setting up these two projects and fully in charge of from pre-opening project including design & decoration, purchasing procedure, recruitment, and logistics management.-Encompass the formulation and implementation of operating procedures, service standards, building up client database and financial system.-Supervising day-to day operation including guest relation, guest complains, and employee training program.-Planning and executing marketing plan to drive revenue.-Annul P & L budget plan and control.- Staff training and job performance management- Customer complaint handling and service processes problem solving.- Operations horizontal linkages and inter-departmental communication Show less

- Leading Front Office Agents to build up guest rapport by performing personalized service to every individual customer; in-house or dine in. With the responsibilities in improving defect service procedures- Guest complaints handling, filing, following up and lecturing to all Front Office Associates to prevent similar occasions- Monitoring daily working performance of guest contacts department / sections – Concierge, Guest Relations, Front Desk, Business Center, Health Club, Executive… Show more - Leading Front Office Agents to build up guest rapport by performing personalized service to every individual customer; in-house or dine in. With the responsibilities in improving defect service procedures- Guest complaints handling, filing, following up and lecturing to all Front Office Associates to prevent similar occasions- Monitoring daily working performance of guest contacts department / sections – Concierge, Guest Relations, Front Desk, Business Center, Health Club, Executive Club Lounge, Hotline Center ( Security) and not limited to Service Express and / or dining guest issues. - Implementing training programs and managing the teams to provide the very best in customer service along with- Communicating with other departments and management to resolve all guest and staff difficulties and expedite work- Offering recommendations in regard to hiring, developing, counseling, evaluating and disciplining staff in accordance with hotel policies and procedures. Show less