Claremont Place Student Residence is situated on the Newcastle University Campus. This listed building opened in September 2015 and offers high quality studio apartments to students. As Property Manager, I managed the ongoing operation of the residence, ensuring that the residence was of the highest standard of quality and its tenants received excellent levels of customer service.

Northern Property Management took over the management of Collingwood Buildings from YourSpace PLC in April 2010 and I remained in place as the Business Centre Manager. Having successfully completed the first phase of refurbishment, I moved onto establishing the operational and personnel infrastructure required for running an efficient and sustainable business centre. With this in place the business centre occupancy increased and this centre is now a highly occupied competitor within the local… Show more Northern Property Management took over the management of Collingwood Buildings from YourSpace PLC in April 2010 and I remained in place as the Business Centre Manager. Having successfully completed the first phase of refurbishment, I moved onto establishing the operational and personnel infrastructure required for running an efficient and sustainable business centre. With this in place the business centre occupancy increased and this centre is now a highly occupied competitor within the local market. Within this role, I had overall responsibility for the smooth running of the business centre ensuring that the clients within the centre received the highest levels of customer service, and thier needs were met in a prompt and efficient manner. I was also responsible for ensuring that the business centre was fit for purpose and facilities were maintained throughout.My main duties and responsibilities included:• Setting up new client move ins & expansions• Managing Telecommunications & IT Systems• Recruitment & management of the business centre support staff • Developing & sustaining client relationships through excellent customer support• Management of company finance systems, budgets & credit control• Management of building maintenance & Health & safety issues• Assist sales manager to ensure high occupancy levels & maximise sales revenue Show less

I was employed as the Business centre Manager to support the Regional Manager in the refurbishment of this Grade II listed building and to project manage its transition to a fully operational serviced business centre. This involved overseeing the installation of facilities and services within the building whilst complying with Health & safety. I also worked closely with external partners such as the Landlords representative and the local planning authorities. I was also responsible for pre… Show more I was employed as the Business centre Manager to support the Regional Manager in the refurbishment of this Grade II listed building and to project manage its transition to a fully operational serviced business centre. This involved overseeing the installation of facilities and services within the building whilst complying with Health & safety. I also worked closely with external partners such as the Landlords representative and the local planning authorities. I was also responsible for pre selling the office space.My main duties and responsibilities included:• Project management of refurbishment• Liason with external partners• Pre- selling of office space Show less

Whilst in the role of senior administrator at Northumbria University, I was responsible for overseeing the administration office within the University's Graphics Department. Iwas responsible for supervising a team of administrators to ensure that internal departments and students within the university, were recieveing course and marketing materials in a timely fashion. I also liased closely with the production staff & manger to ensure that targets were met consistently.My main duties… Show more Whilst in the role of senior administrator at Northumbria University, I was responsible for overseeing the administration office within the University's Graphics Department. Iwas responsible for supervising a team of administrators to ensure that internal departments and students within the university, were recieveing course and marketing materials in a timely fashion. I also liased closely with the production staff & manger to ensure that targets were met consistently.My main duties and responsibilities included:• Daily supervision of team of administrators within the Graphics department• Overseeing all administration processes within the department function• Working with management to ensure production targets are met• Responsible for providing excellent customer service to both internal and external clients of the department.• Continuous management , guidance and motivation of department team Show less

I furthered my career within the serviced office industry by securing a promotion and becoming the centre manager of Regus Maingate, Gateshead. Maingate was selected as a new flagship centre for the dedicated training and conferencing product that the company were adding to thier existing product portfolio. This role was quite challenging as I was responsible for ensuring that the serviced office and conference centre elements of the building were run smoothly, whilst meeting thier financial… Show more I furthered my career within the serviced office industry by securing a promotion and becoming the centre manager of Regus Maingate, Gateshead. Maingate was selected as a new flagship centre for the dedicated training and conferencing product that the company were adding to thier existing product portfolio. This role was quite challenging as I was responsible for ensuring that the serviced office and conference centre elements of the building were run smoothly, whilst meeting thier financial potential.My main duties and responsibilities included:• Client retention within the business centre and increase of customer service revenue• Accountable for delivering an effective and efficient business centre operating in line with company standards and policies• Overseeing and executing all customer administrative and technical services ensuring rapid response and high satisfaction levels• Management, guidance, motivation & continuous training of team of customer service representatives• Ensure administration of centre finance and accounting systems function• Ensure billing, debt control & reporting completed in accordance with company procedures• Managing centre costs to ensure that the business centre does not exceed pre-set annual budget targets Show less

I started my business centre career working with Regus UK, the worlds largest serviced office provider, to the public and private sectors. Working at the Regus Quayside business centre in Newcastle, allowed me to gain a wealth of experience in customer service and to develop the necessary skills required for the successful management of a fully serviced business centre.Having initially joined Regus as a customer service representative, I was promoted to an assistant centre manager within 6… Show more I started my business centre career working with Regus UK, the worlds largest serviced office provider, to the public and private sectors. Working at the Regus Quayside business centre in Newcastle, allowed me to gain a wealth of experience in customer service and to develop the necessary skills required for the successful management of a fully serviced business centre.Having initially joined Regus as a customer service representative, I was promoted to an assistant centre manager within 6 weeks of joining the company due to my hard work and my enthusiasm for this service industry.Whilst in this role, I was part of the management team who ensured that this centre was an award winning centre, having secured the 'Regus UK Centre of the Year' award. This centre also allowed me to gain experience in working with high profile clients who expected the highest levels of customer service.My main duties and responsibilities included:• To provide an exceptional and professional service to existing and potential clients in order to increase client retention • To ensure the general upkeep and appearance of the business centre is consistent with company standards• To assist with the sales & marketing of the business centre in order to generate customer service revenue• Daily supervision of team of customer service representative• Support Operations Manager in all operational aspects within the business centre Show less

Whilst working at NTL,supplier of telecoms and broadband services in the North East of England, I gained a thorough technical understanding of the IT service industry. Before moving into the accounts department, I worked as a customer service representative, dealing with the general customer base of clients.Within the customer accounts department, I was responsible for credit control, speaking with the customer base to ensure that services provided were paid for in a timely manner.My… Show more Whilst working at NTL,supplier of telecoms and broadband services in the North East of England, I gained a thorough technical understanding of the IT service industry. Before moving into the accounts department, I worked as a customer service representative, dealing with the general customer base of clients.Within the customer accounts department, I was responsible for credit control, speaking with the customer base to ensure that services provided were paid for in a timely manner.My main duties and responsibilities were:• Dealing with calls from customers with payment difficulties• General Administration duties• Generating credit control reports Show less

Whilst working at Orange I gained invaluable customer service experience within the Telecoms sector.I worked for a specialised business support team looking after the companies most affluent business customers. Working within the call centre gave me the opportunity to develop my communication skills, speaking to business customers in a clear and professional manner.My key duties and responsibilities included:• Following up Business customer service issues• Problem solving… Show more Whilst working at Orange I gained invaluable customer service experience within the Telecoms sector.I worked for a specialised business support team looking after the companies most affluent business customers. Working within the call centre gave me the opportunity to develop my communication skills, speaking to business customers in a clear and professional manner.My key duties and responsibilities included:• Following up Business customer service issues• Problem solving and fault diagnosis• Promotion of Orange products and services• Registration of Orange products Show less