Fiona Archer Email & Phone Number

An innovative Probity Operations Team Manager of the CBA Talent Acquisition Team, with the passion and ability to motivate, engage and drive my individual team members performance and support them with achieving their personal career goals.My strong coaching capability and leadership approach, allows me to build the self-leadership of my team, resulting in them being accountable in a high-performing operational environment, and delivering a world class experience for our customers in a simple and easy manner.I drive a strong culture of Continuous Improvement, and by using Green Belt methodologies, techniques and technologies to ensure the right solution is applied to the real problem.People & Culture is achieved through open and honest communication, and ensuring the relevance of conversations are required to effectively manage the performance of my team. Through trust and effective communication, I support and drive an inclusive workplace.I have a great depth of understanding to the operational management of a contact centre, and experience of integrating new business through a scalable manner which ensures the best interest is met for the Business and the Customer.I am a motivated individual with:* Experience in leading large teams (up to 30 direct reports)* Confident written and verbal communication skills* Strong Analytical skills with the ability to make data based recommendations and decisions* Thrive in working in an ambiguous ever changing working environment* Great passion in leading Continuous Improvement which leads to a better day at work.

Listed skills include Performance Management, Employee Engagement, Human Resources, Talent Management, and 17 others.