Fiona Atkinson Email & Phone Number

London, England, Gb

London, England, United Kingdom

• Programme managed the end-to-end delivery of a co-produced online support services directory with a controlled group of lived experience volunteers.• Completed recruitment process, in line with HR rules, to develop a national team of lived experience volunteers to influence and shape the procurement in partnership with the ICB, over a 12 month period.• Commissioned specialised third party supplier services for: e-signature software to automate the process for service users to sign and exchange bespoke service contracts, easy read guidance documents and IT digital team to create the directory.• Completed governance and initiated assurance activities such as impact assessments and audits (themes: data protection, equality and quality).• Developed investment/scenario modelling, user stories, project evaluations, and exception/committee reports, carried out director briefings and presentations.• Secured matrix revenue funding from internal departments and in-kind investment from external agencies.• Created a high performing team of lived experience volunteers (6), supported its development and designed bespoke governance tools.• Led a multi directorate and cross-functional team of ICB practitioners (16), task and finish group, through a full procurement cycle, which included drafting the baseline service specifications (8 Lots in total), delegation of tasks, coordination of service lead contributions to the service specifications, organisation of presentations for the market engagement event, tender questions, evaluation of bids and section lead moderation, over an 8 month period.• Facilitated service user workshops, focus groups, to test the design and delivery of new products and services.

London, England, United Kingdom

• Project managed the root cause analysis and assessment into the underperformance of the operational delivery of direct payments. • Led activities to change staff behaviour and increase the delivery performance and service user take-up of direct payments, to achieve the preset strategic targets.• Designed and implemented two new direct payment support services for a 12-month proof-of- concept trial period.• Created a sound (joint) and sustainable business case, with suitable methodologies, to evidence business justification/value and secure investment to mobilise the project. The investment terms were complex as it had to be repaid and support services pay for themselves from future planned savings, creating a NIL cost risk to agencies. • Monitored and maintained change management plan, set up and closed RAID and lesson logs, chaired multi-disciplinary stakeholder meetings, as feedback loops, and completed stakeholder mapping activities.• Designed the project proposal and benefits realisation plan, informed from service teams and service user engagement activities.• Researched and analysed direct payment delivery data, reviewed good practice, completed estimation exercises such as ‘time and motion study’.• Organised the development of a 12-month boroughwide media communication and engagement campaign for staff, service users and residents regarding direct payment take-up to embed change of behaviour and ensure adoption.

London, United Kingdom

• Programme managed the implementation of My Care Bank (MCB), a secure IT financial management platform, SaaS (Software as a Service) and ERDMS (Electronic Record Document Management System).• Managed a portfolio of personal health budget (PHB) adoption projects: Continuing Healthcare (CHC), wheelchairs, fast-track and mental health, to be integrated into the CCG’s business as usual delivery model, to meet NHSE adoption default deadlines.• Coordinated the phased migration of 200 CCG service-users onto MCB software to automate PHB payroll and pension payments.• Co-delivered a full procurement cycle with Croydon Council, for a joint personal assistant (employed carer) support service.• Co-developed and supported the set-up of a joint support service for the Croydon CCG and Council in-line with GDPR standards.• Recruited a temporary CHC parallel team, to work alongside the CHC permanent team, to support a planned phased transition of 200 clients PHB payroll and pension payments onto MCB.• Liaised with internal senior finance personnel and third parties - payroll and domiciliary care agencies, to ensure correct financial protocols and governance related to payments and the set-up of suppliers.• Performed checks on MCB financial ledgers/payment files ahead of payments, created workstreams segregating duties and responsibilities related to payments.• Completed NHSE PHB delivery performance and efficiency-savings reports and responded to Freedom of Information requests.

London, United Kingdom

• Collaborated with clients (people with learning disabilities, physical disabilities, mental health, older people) and their social workers, service/case managers, advocates and representatives to develop sound and robust personalised care and support plans, in a variety of formats including pictures, to enable them to achieve choice and control in organising their care and support delivery at home in the community.• Brokered a range of paid and unpaid care and support services to suit client's assessed social care outcomes and budget.• Identified appropriate payroll management solutions to assist clients to manage their personal budget and responsibilities as an employer.

London, United Kingdom

• Piloted the Personal Health Budgets (PHB) process in Ealing Continuing Healthcare (CHC). • Liaised with senior officers in Ealing social care to mirror their direct payment offer with Ealing CHC to ensure patients were supported during transition phases between funding agencies, this involved developing workflows. • Delivered regular PHB familiarity briefings and questions and answers sessions with CHC nurses to manage concerns related to the change and to support the adoption of PHB delivery.• Created generic employment contracts, job descriptions/specifications, PHB process guidance and brokered specialised health care training providers for PHB holder's private care staff.

London, United Kingdom

• Worked with self-funders to organise their care and support to achieve their lifestyle goals.• Commissioned by council and health agencies (Windsor, Ascot, MH & Slough NHS Continuing Healthcare (CHC), Ealing CHC; Enfield Council, Ealing Council) to perform PHB Lead roles for projects.• Mediated between client and funding agencies, such as NHS and insurance firms.• Identified advocacy support for clients to assist them to have choice and control when developing their personalised support plan.• Escalated safeguarding concerns to council officers related to the client's budget arrangements and/or safety and accessibilty at home.• Assisted the client with the recruitment of private care staff. • Established specialist trainers to meet client's care and support needs at home. • Identified third party managed account providers to support client to manage their budget and organise their payroll and liabilities and comply with the statutory agencies monitoring and finance reconciliation requirements, if appropriate.• Provided advice concerning workplace pension options and management.• Brokered quality care and support from the open market to meet the client's needs, outcomes and affordability constraints.• Worked flexibly and creatively to resolve issues and problems.• Collaborated with the client to develop suitable workplace policies.• Ensured the client understood their role and responsibilities when employing staff and commissioning services and what they should do if they required help or unhappy about a service received.

Merton, England, United Kingdom

• Disbanded the Continuing Healthcare (CHC) service and securely transferred data to the new contracted CHC provider in 8 weeks.• Project managed the implementation of a new rolling case allocation system for nurse assessors to manage, monitor and increase the number of Continuing Healthcare assessments. • Development and implementation of performance management tools and techniques, stand-ups and trackers. • Designed service operational policies, team role profiles, processes to drive up quality standards and outputs; collaborated with other CCGs to gain best practice operational delivery approaches for Continuing Healthcare (CHC).• Created and maintained RAID logs, project plans and produced weekly performance reports.• Removed and resolved problems, blockages and conflicts related to service delivery, staff, invoices and service user queries.• Organised and archived client historic paper case files for storage in line with GDPR. • Captured, recorded and responded to staff concerns and issues to do with their wellbeing and TUPE, to reduce the risk of service delivery interruptions.• Produced time-driven high-level reports for senior management to communicate progress related to the transition.

• Devised a carer support triage system to assess need, provide support and review in a time efficient manner to address a backlog at the outset of the introduction of the Care Act 2015.• Commissioned services for groups of service users such as transport/ leisure activities. • Produced regular highlight reports on carer project spends, outcomes and finance forecasts in line with financial ledger.

London Borough Of Barnet

• Carried out stakeholder engagement and training activities with the children’s workforce, primary health and schools to increase the number of Common Assessment Frameworks (CAF) completed.• Undertook quality assurance audits, analysis and maintained information systems in order to produce consistent reports concerning CAF use, take up of early intervention and prevention services, impact assesments and reviews.• Development of policies, procedures and stakeholder consultative forums such as the CAF Practitioners’ Group. Grew practitioner attendance at group meetings from 10 members to an average of 50 members within a 6 month period.• Chaired and clerked Team Around the Child/family meetings to achieve SMART person centred outcomes.

London, United Kingdom

• Successfully planned, organised and completed the complex migration of 450 direct payment service users to 8 new payroll providers within 7 month deadline.• Recorded the transition process including the transference of data securely between agencies in compliance with Data Protection rules.• Captured and recorded issues and risks on logs for senior management.• Organised face to face meetings with direct payment holders to answer questions, manage expectations and assist with the completion of payroll transfer paperwork.

East Of England

Varied roles (contracts, sub-contracts and unpaid experiences): • Silver Streak Recruitment & Learning - wrote bids for community consultative events/ projects.• Freelance Trainer for Ojali Ltd – delivered in-person classroom training courses on: integrated working, information sharing, lead professional and data protection. • Reparation Officer (part-time) – Luton Youth Offending Service, supervised young offenders (young people) undertaking reparation work. • Project Coordinator - London Action Trust (LAT; crime reduction charity) delivered projects with Metropolitan Police Service - Operation Trident Independent Advisory Group, to prevent and reduce incidents of violent crime; Probation Service - Ready for Work, assisting ex-offenders find employment; fundriased over £100k for LAT projects.

• Successfully worked with the children's workforce (over 7000 practitioners) including health to introduce a new government initiative –' Integrated Working', based on early intervention and prevention for children and families – complex training programme rollout.• Created a marketing campaign to support the implementation of a change of culture, which involved recruitment of voluntary workforce champions.• Developed Ealing’s eCAF (One eCAF) with Capita and streamlined its transition from paper CAF to electronic; included writing a project plan, user acceptance testing, capturing defects for fixing and writing a user manual.

London, United Kingdom

• Clerked council committees; successfully worked with Borough Solicitor to overturn the decision to close Harrow Magistrate Court and its relocation of business to a neighbouring borough.

Bedfordshire

• Successfully researched, recorded, edited and presented live on radio popular/ current affairs news items – this also involved producing the show as and when required.