Fiona Baldwin Email & Phone Number

Warwick, Warwickshire

Responsible for the management of a core contract providing learning and development solutions to the retailer network of a major motor manufacturer:• Lead first line management team of 5 and a contract team of 178 to deliver all elements of the contract including, development and delivery of training, delegate support, training planning and scheduling, skills assessment• Work directly with the client to ensure the quality and consistency of delivery and development of strategic direction • Ensure achievement of all contract KPIs

Warwick, Warwickshire, United Kingdom

Responsible for the continuous development of the contract services ensuring that the contract develops in line within client expectations:Identifying opportunities for improvement, creating momentum and leading change initiatives across all elements of the contract.

Responsible for both the operational management of the UK element of a global audit programme for a major motor manufacturer and the assurance of audit quality within the wider global audits.• Managed team of auditors to ensure delivery of audits in line with agreed timing plan• Developed and delivered audit training to audit team• Developed reporting and quality assurance process to ensure quality and consistency of audits globally

Milton Keynes

Managing a team of brand dedicated Customer Service Managers, with responsibility for driving improvements in the experience of all Volkswagen Group Customers

Milton Keynes

Responsible for the Group Internal Quality Management System and the operational management of the auditing and adherence to all brands Network Standards.Management responsibility for both on site and field teams

Milton Keynes

Secondment position for maternity cover. Responsible for the operational management of the Volkswagen Group National Learning Centre including the management of teams responsible for delegate experience ,recruitment and network coaching and development.

Milton Keynes

Responsible for defining the plans and strategies to attract, recruit, develop and retain the best employees across the Volkswagen Commercial Vehicles Network.This included developing a portfolio of courses to meet all network development needs, engaging the network in the value of developing their teams and ensuring minimum standards of competency were achieved throughout the network.

Milton Keynes And Field Based

Worked within the SEAT Business Sales team in a number of roles gaining valuable experience and understanding of both the fleet market and dealership operations