Fiona Binley Email and Phone Number

Service● Responsible for the overall coordination, supervision & assessment of the day-to-day provision of Housekeeping Services, including work allocation and making routine & non routine adjustments as necessary to ensure safe, high quality and efficient housekeeping cover is provided in all areas of the site that meets the ongoing changing needs of the Trust● To allocate all Housekeeping duties, monitor & asses standards ensuring that activity/response is prioritised to meet clinical needs● Keep the housekeeper Manager informed of issues affecting the daily operational effectiveness of the housekeeping Service.Staff Management● To monitor the conduct and performance of Housekeeping staff, including timekeeping, appearance and adherence to core behaviours. To report any untoward events to the Housekeeping Manager for action.● Conduct first line stages of sickness management, discipline, grievance & capability procedures. Assist the Facilities Manager in formal processes, providing accurate information as required.● Deal with sensitive staff issues which require tact and escalate as appropriate & provide support to housekeepers and acting as a mentor when required.● Participate in the recruitment and selection of housekeeping members of staff up to and including interview stage. ● Assist the development strategy for the housekeeping servicesOther Duties● Provide first line response to complaints, comments and requests from staff, patients and visitors providing assistance and reassurance as necessary in a courteous and professional manner. Reporting to the Facilities ManagerHealth & Safety● Carry out documented risk & stress and COSHH assessments for all housekeeping duties advising the Housekeeping Manager of new or updated requirements● To have responsibility for the health, safety and welfare of self and others and to comply at all times with the Health & Safety at Work Act, 1974

Lifecycle Administrator● Action requests to amend numerous article and vendor attributes globally from a variety of customers across the Group to agreed Service Level Agreements● Understand and convey complex data relationships and consequences of changes● Training new employee’s on how to process and action the above. ● Assist team members in problem solving ● Setting up accounts for new vendors/customers● Help resolve errors in data from other departments within the company● Support category priorities and work confidently in an end to end product team● Specialist in the process of discontinuations, JDA reports and the supply bulletin.

● Responsible for introducing new products into the company for global sale in a timely manner.● Accurately setting up and maintaining product data on company system within the service level agreements. Committed to business objectives to support products being sold from their agreed date to contribute to the business financial and customer success

● Accountable for the conveyor systems to H&S standard ● Assist with monitoring and control system availability, to retain downtime to a minimum level● To oversee that all crane and forklift drivers carry out the required H&S checks on their vehicles● Managing all workload and delegating to team members.● Co-ordination with all levels of Management

● Off load incoming trailers with goods for stock transfer to warehouse● Certify all items meet H&S requirements● Using SAP clarify accuracy of quantities and article numbers● Provide resolutions for any non-conformance issues, in a timely manner to ensure stock availability for customer orders ● Operation of Warehouse Inventory Systems, SAP and CCS

● Elevated from Warehouse Operative to Specials Department, concentrating on larger customer orders● Support other stakeholders to deliver services to key customers

● Responsible for picking and packing customer orders within strict timetable● Deliver daily order targets, subject to KPI’s set by the business● Meeting quality targets so as to achieve stakeholders standards● Additionally trained on Jambusting, to preserve continuation of order flow within the conveyor system● All stoppages and jams logged with Controller, with directions given by hand held radio to assist in any incidents