Fiona Bompas Email & Phone Number

Dorset

Provide support to Asters customers by maximising their income by helping them claim relevant benefits and provide access to digital and employment training.

Dorset

Bristol, England

Process all matters regarding the Housing Benefit and Council Tax Support regulations, in accordance with the performance targets of the Benefit Service.• To have a good basic knowledge of Benefit Legislation and office practice allowing assessment of most work areas. • The ability to assess claims whilst achieving standard output and accuracy targets as per personal objectives set by your manager.• To accurately input, amend and retrieve information regarding benefit claims on the relevant computer systems in use in accordance with relevant office practice and procedures.• To write and telephone claimants, external agencies, employers, the Department for Work & Pensions, landlords etc. to ensure all information required is available to assess Benefit claims.• To work closely with relevant appeals staff to provide relevant information on decisions appealed.• In all dealings with the public and other agencies, to ensure a high standard of Customer Care is provided at all times, that the Data Protection Act is adhered to and correspondence utilises plain English.• As part of your ongoing performance review, reduce the need for guidance and advice from experienced staff together with the ability to make limited judgements such as in calculating income for a claim.• To develop technical knowledge required to assess benefit claims and associated work using the IT systems in place within services.

Bristol, United Kingdom

Acquired valuable new skills within merchandising and window display. Responsible for maintaining stock and handling large deliveries. Also processing stock efficiently and displaying new stock in the correct places. Given responsibilities including opening and closing the shop, handling the day's takings and training new members of staff. Worked with minimal supervision and as part of a successful team.Customer service trained to a high standard.

Poole, Dorset

Initially employed as a cashier but was promoted to a sales assistant within two months of employment.To provide help and advice to customers through personal interaction and by telephoneTo follow up customers ordersDaily communication with other stores and customer call center.Dealing appropriately with customer requests and needs at the till point and on the sales floorWorking to store and personal set targets

Poole Dorset

To provide help and advice to customers through personal interaction and by telephone.To deal with customer refunds and repairsTo take care of the daily administrative work.Dealt with the cashing up of the daily intakes and the banking.Daily communication with other stores and customer call centre.Dealing appropriately with difficult customer complaintsWorking to store set targets

Bachelor'S Degree, Criminology And International Relations

Education record