OpenContact has been leading the way in outsourced call centre solutions in the UK since 2000. Big enough to deliver, small enough to care. The very people who own and manage OpenContact’s business are the ones who look after yours. Our clients are simply too precious to be left to anyone else. We work with businesses of all sizes from small, to large, and those that have started small and exploded!Based in Norwich, Norfolk, we are in the heart of East Anglia. Our partners however are nationwide. Our reach is due to the flexibility and quality of service which has earned us referrals far and wide. Our ability to recruit and manage at a far lower cost than call centres in the large cities, who have larger overheads and wage premiums means we can often deliver superior service for less cost.We have a completely open approach to the way we do business. Client’s can access call statistics whenever they feel the need. Staff are kept appraised and if we can’t do something we’ll say so or ask for a little more time to figure out how we can do it.Our rigorous training programme means our people are confident enough to handle any type of call without rigid scripting that can be all too obvious to the caller. This confidence results in a genuinely enthusiastic and friendly team who can consistently deliver a superb multi-channel service.We are a family run business, dedicated to delivering value added call centre services to our clients, and delivering a quality outsourced call centre solution to their customers.