With over four years of experience in the transportation industry, I am a skilled and certified Operations Supervisor at Transdev, a leading provider of mobility solutions. I hold a Commercial Driver License and a Technical Support Fundamentals certification from Google, which demonstrate my versatility and adaptability in a dynamic and challenging environment.In my current role, I oversee the daily operations of a large and diverse team of transit bus drivers, ensuring compliance with policies, procedures, rules, and regulations, as well as safety, quality, and customer satisfaction standards. I am proficient in planning, organizing, and managing the work of subordinate staff, dispatching drivers to various assignments, monitoring bus movements, and minimizing driver overtime. I also build and maintain positive and beneficial relationships with various stakeholders, including drivers, ART employees, maintenance vendors, loading facilities, and other ART departments. My mission is to support the strategic goals and vision of Transdev, and to provide excellent customer service, assistance, and information to a diverse population of passengers.