Envelope Experts is based in Melbourne’s South Eastern suburbs, and are specialists in all types of printed envelopes. Our core business is overprinting. Our services are targeted towards the printing trade – essentially we act as an extension of your production team. The key functions and responsibilities of my role with Envelope Experts include:•Managing a portfolio of clients and providing them with end-to-end solutions for their print requirements.•Client liaison: providing a point of contact for customers to ensure all client enquiries are managed in a timely, proactive and professional manner.•Telephone and face to face customer service: building and maintaining strong relationships with clients, understanding their business needs and providing them with exceptional levels of customer service.•Identifying new business opportunities through cold and warm calling, discussing Envelope Experts print offering and re-engaging with clients who had lapsed for various reasons.•Achieving and exceeding monthly sales targets and KPI’s•Estimating: handling requests for quotes and ensuring quotations for clients were delivered back to the client within agreed time frames and margins.•Raising orders in MYOB and negotiating delivery time frames with client, production team and external suppliers•Monitoring job status and advising the client of this as required. •Ordering Stock, negotiating stock prices and monthly stock take.•Running Short run small digital envelope press (Xante) and Plate Making•Liaising with freight companies

The key functions and responsibilities of my Internal Account Management role included•Managing a portfolio of clients including Swinburne University, ANZ Card Services, Stream Solutions and Australia Post and providing them with end-to-end solutions for their print requirements.•Client liaison: providing a point of contact for customers to ensure all client enquiries were managed in a timely, proactive and professional manner.•Telephone and face to face customer service: building and maintaining strong relationships with clients, understanding their business needs and providing them with exceptional levels of customer service.•Maintaining clear and concise communication between sales, the client and any internal stakeholders to ensure client satisfaction.•Identifying new business opportunities through cold and warm calling and discussing the company’s print offering and services.•Sales reporting including monthly and quarterly sales forecasts and pipeline reports..•Handling requests for quotes and ensuring quotations for clients were delivered back to the client within agreed time frames and margins.•Raising orders i and negotiating delivery time frames with the client and production •Managing artwork proofs and online proof approvals.•Monitoring job status and advising the client of this as required

My role involved managing a portfolio of key clients and providing them with end-to-end solutions for their print requirements. It involved discussing Geon’s full service offering with stakeholders, identifying new business opportunities through cold and warm calling and re-engaging with clients who may have worked with Geon in the past but had lapsed for various reasons including poor service from a previous representative, quality or pricing concerns. Many of my initial conversations with clients required my sound communication skills, tact and diplomacy. I consistently exceeded my financial targets and KPIs. My success was achieved by building and maintaining strong relationships with my clients, understanding their business needs and providing them with exceptional levels of customer service. I was involved with my clients’ projects from initial quoting through to production and final delivery of their campaign. I was employed with Geon until March when the company was placed in administration and ceased trading.

Production Coordinator/ Sales support- Screen Print Division. I was employed from 2004 until 2009 with Pemara and then from 2009 with On Demand after the division was sold by Pemara. My role involved internal and external sales/sales support and administrative support for the dedicated external sales team and production supervisor.I was the account manager for all house accounts. My role included making regular contact either in person or on the phone to existing clients to build and maintain relationships and discuss further opportunities for print work. I was also the screen division production coordinator. I handled all incoming customer enquiries for quotations, estimated customers’ work, processed orders, negotiated stock and delivery costs with suppliers, raised and receipted purchase orders, planned and scheduled all work, liaised with our sales team, production staff and outside suppliers to ensure the timely delivery of quotes, stock, and completed work. As both Pemara and On Demand were ISO accredited, I am familiar with working in a process and procedure driven environment

In early August 2002 and I was offered a position within Cash’s as a planning assistant. My duties included coordination of all work that required outwork, and being the key point of contact between sales staff and production.

I was responsible for building and maintaining my own new clients and selling commercial print. I serviced clients directly or via brokers and designers. I consistently exceeded my financial targets and KPIs. I built and maintained relationships with clients and provided them with a high level of customer service and identified business development opportunities

My initial role with Cash's was as sales and administrative support for a key account manager. I arranged quotations and liaised with key stakeholders to ensure the timely delivery of quotes, artwork and completed print work.

My role with the Glen Eira Library Service included, but was not limited to telephone and face to face customer service, circulation desk duties shelving, shelf reading, collection weeding, stock take, data entry, cataloging new items for borrowing, jacketing and repairs and membership database management using LIBS100+ and Spydus library systems. I also assisted library members and council staff with reference enquires, locating materials in the collection, photocopier, internet and computer use. I also undertook book selection for home library members and assisted council staff and members of the general public in the council’s local history library. I was also given the responsibility for the autonomous running of the McKinnon Library branch 1 day a week.