Hotel Pullman Europe, Bale Hotels, Basel, Switzerland.

• Manage all day-to-day operations of a medium-sized moving and handyman company, including calendar management, appointment booking, staff scheduling, guest contact and liaising, customer feedback.• First point of contact for all clients, ensuring to book projects that best optimize the daily work calendar to maximise revenue while suiting clients’ needs and expectations.• Responsible for invoicing, book keeping and all filing, record keeping and administrative tasks.• Full ownership and control of all marketing and social media channels.• Responsible for staff scheduling and time tracking.• Assist the owner with any personal or professional tasks, appointments or research.• Responsible for implementation of the entire office system.

Floor manager of this busy city centre Irish bar and restaurant.• Responsible for the day to day running of the service and bar area including rostering, staff delegation and processing, ensuring preparation of daily events.• Managing a team and working well under pressure of a fast paced environment to offer excellent, efficient service.• Knowledge of local and international sporting fixtures to satisfy the large mixed of local and expatriate guests along with responsibility for TV schedules and full social media control• Ordering goods, dealing with suppliers, preparing menus and coordinating with the kitchen and upper management to offer weekly specials, new menu items, seasonal specials etc.• Responsible for cash handling, HACCP, security and maintenance.

Restaurant located at 2300m in Zermatt, Switzerland.Responsible for: -Planning and training of 10-12 employees for the winter season.-Daily preparation and supervision of an indoor and outdoor bar-Organisation and implementation of work processes to ensure the smooth operation of the restaurant.-Overseeing and implementing hygiene protocols.-Mis en place, service and operational tasks to suit the needs of the customers.

• Responsible for the day to day running of the food and beverage operation in this busy Irish bar and restaurant chain• Responsible for improving sales and customer base, implementing new ideas to attractnew and repeat customers• Weekly ordering and checking stock and product delivery• Responsible for opening the premises and ensuring everything is ready for daily operations including adhering to all SOPS• Responsible for onboarding and training new staff and ensuring all training is signed off

• Responsible for the day to day running of the bar and restaurant during breakfast and lunch shifts of this award winning Castle hotel restaurant• Ensuring guest expectations are exceeded every time and provided with the best possible service with a warm Irish welcome• Assisting in the smooth organisation and execution of banquets, weddings and events for up to 150 guests• Working closely with other departments to ensure a smooth business operation and optimal guest satisfaction and company turnover. • Responsible for ensuring the health and safety of all guests and staff, developing and implementing all SOPS and training new staff.