Fiona Dack Email and Phone Number

Aesthetics/Cosmetics/Med Mal/Clinics/Salons insurance

Insync Insurance are a broker who specialise in a wide range of business insurance . • Develop and manage insurer relationships, establishing mutual understanding of business needs to maximise sales opportunities• Resolve customer objections and conflicts efficiently, maximising sales opportunities• Manage sales process from end-to-end, including mid-term adjustments, retention and ensuring maximum customer satisfaction• Maintain busy sales pipeline by effectively sourcing and qualifying potential leads, maximising daily sales• Provide Medical Malpractice and Professional Indemnity knowledge and training, resulting in mentoring others to achieve more sales• Processing and inviting renewals meeting strict deadlines within the renewals department

• Effectively communicated details of insurance and conditions, risk coverage, premiums and benefits to clients, promptly answering questions and concerns• Diligently recorded information about clients and their policies, including claims details• Responded to customer calls promptly to swiftly resolve issues and answer questions• Regularly reviewed clients' policies to ensure level and coverage of insurance remained appropriate during changes of circumstance• Data loading• Identify and investigate fraud via internal and external systems

Compliance Officer

• Maintained exceptional customer satisfaction by providing helpful advice regarding their private medical policies• Made daily outbound calls to follow up with clients• Managed numerous calls, including customer queriesand cancellation requests to ensure customer issues were dealt with accordingly and customers were happy and retained as much as possible• Managed customer accounts, maintaining close relationships and consistent communication with clients

• Handling a high volume of calls including customer queries, claim notification and insurer queries• Administration - completing garage instructions , instructing vehicle repairs and recovering uninsured loss• Mentoring and training other staff members on systems and procedures to increase their knowledge and provide a smooth claim notification process

Managing Reception requiring efficient organization of meetings and portraying a professional image of the company to clients.Dealing with client queries face to face, over the telephone ensuring they are referred to the right department when required.Provide excellent product knowledge to clients.Responsible for ordering and replenishment of Office equipment.Sorting and preparing case notes for staff required strong organizational skills as well as archiving