Fiona Ellis Email and Phone Number
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Human Resources Professional with a demonstrated history of working in the retail, insurance, travel and membership industries. Skilled in Human Resources, Customer Service, People Management and Contact Centre Operations. Strong operations professional and people leader with an Executive Master's Certificate in General Management & Business Administration, Post-graduate Certificate in HR and Bachelor of Science Degree.
Canadian Tire Corporation
View- Website:
- canadiantire.ca
- Employees:
- 18836
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Avp Store Learning & DevelopmentCanadian Tire Corporation Dec 2023 - PresentGreater Toronto Area, CanadaLeading a team of learning specialists and creative design experts responsible for designing and developing best in class learning and development programs for our stores.
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Avp Dealer SupportCanadian Tire Corporation Apr 2018 - Jan 2024Toronto, Canada Area
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Avp Automotive OperationsCaa Club Group Of Companies Jan 2018 - Mar 2018Thornhill, OnResponsible for the end to end road side assistance customer experience. Overseeing the contact centre, dispatch and control tower functions. Focused on continuous process improvements, delivering exceptional service and employing leading technology to optimize the experience. -
Director Customer Experience OperationsCaa Club Group Of Companies Apr 2016 - Jan 2018Responsible for all operation functions (workforce management, quality assurance, reporting, business analytics, business process re-engineering, frontline communications and project management) to support our contact centre and retail distribution channels. Leading the operational readiness plan for our CX Team, of more than 600 employees, for the implementation of our new SAP system.
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Director Membership Sales & ServiceCaa Club Group Of Companies Nov 2011 - Apr 2016Led a 200 seat contact centre handling 5 million sales and service calls a year with an operating budget of $25 million. Our employee engagement results increased each year to where we ranked in the top 25% of companies. Grew sales by 5% a year and more than 80% of our members were TOTALLY satisfied. Designed and launched a new membership product which significantly exceeded first year membership sales. Oversaw the selection, negotiation and relationship management of our third party contracts totaling over $4 million dollars.
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Director Human ResourcesCaa Club Group Of Companies Sep 2006 - Nov 2011Managed a team of seventeen Human Resources, Total Reward, and HRIS professionals responsible for all employee relations, recruitment and total rewards for the company's 1400 employees, including 4 unions. Facilitated and guided management through strategic planning and change management sessions to identify specific people strategies required to support the business strategy. Responsible for overseeing all HR reporting to the Board of Directors and the company's payroll of over $70M.
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Director Talent ManagementManulife Financial Feb 2004 - Aug 2005Developed talent assessment tools, processes, and reporting capability to support succession planning and leadership development activities for approximately 400 employees. Supported company merger/integration activities related to executive placements, diversity and talent retention. Managed the company-wide talent review process and prepared the annual report for the Board of Directors. Developed an integrated intake strategy for the company and managed the automation of the talent identification and review process. -
Manager Compensation & BenefitsCanada Life Assurance Co Aug 2001 - Jan 2004Managed the Compensation and Benefits programs for the company's 4000 non-executive employees. Coordinated and managed the annual compensation review (including merit, incentive and stock option recommendations) and benefits re-enrollment process for staff in Canada. Established and maintained all internal reward policies and processes (i.e. job evaluation, salary reconciliation, ESPP enrollment, new hire benefit enrollments, etc.).
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Senior Compensation ConsultantManulife Financial Oct 1997 - Mar 2000- Led the development and implementation of a competency model and 360 assessment tool for the division. Provided coaching to managers and employees on the process and tool. Integrated competencies into all HR programs and processes. (e.g. development, recruitment, perf mgmt, etc.)- Consulted with managers and employees on all training and development issues. Researched and recommended potential training courses. Tracked, monitored and reported on all training and development activities. Developed and implemented a development guideline and policy.- Proactively influenced management practices within the division through identification of issues, resolution of problems and development of divisional HR initiatives. Developed surveys to evaluate the effectiveness of recently introduced HR programs and tools.- Consulted with Divisional HR and Line Managers on all executive compensation issues. Participated in the development of all executive compensation policies and programs worldwide. Prepared business cases including cost analysis for review/approval by executive management.- Managed the annual compensation cycle for all executive positions. Coordinated the distribution, collection and analysis of data. Conducted market research on all cash and non-cash components of executive compensation. Prepared the findings and commentary for Board Report.- Managed the research and analysis of all data requirements for the compensation section of compliance reports worldwide. Liaised with internal and external counsel and filed completed reports with various federal and state/provincial authorities.
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Survey ConsultantHay Management Consultants Limited Jan 1995 - Sep 1997- Provided technical support to consultants on client projects. E.g. developed alternative pay structures, designed performance management systems and conducted extensive market research.- Played a key client relationship management role for the department. Visited clients annual to assist with market research. Managed ad hoc data requests and projects for key clients.- Coordinated the development and production of compensation reports. Developed and managed the data collection and quality assurance processes. Trained new analysts and summer students.
Fiona Ellis Skills
Fiona Ellis Education Details
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Biology -
Business Administration And Management, General -
Human Resources Professional AssociationC.H.R.L. -
Human Resources Management Co-Op -
Thornhill Secondary School
Frequently Asked Questions about Fiona Ellis
What company does Fiona Ellis work for?
Fiona Ellis works for Canadian Tire Corporation
What is Fiona Ellis's role at the current company?
Fiona Ellis's current role is AVP Store Learning & Leadership at Canadian Tire Corporation.
What is Fiona Ellis's email address?
Fiona Ellis's email address is jf****@****ers.com
What is Fiona Ellis's direct phone number?
Fiona Ellis's direct phone number is +164792*****
What schools did Fiona Ellis attend?
Fiona Ellis attended Western University, York University - Schulich School Of Business, Stanford University, Human Resources Professional Association, Sheridan College, Thornhill Secondary School.
What skills is Fiona Ellis known for?
Fiona Ellis has skills like Customer Experience, Voice Of The Customer Analysis, Business Intelligence, Business Process Improvement, Contact Center Operations, Strategy, Workforce Management, Change Management, Front Line Enablement, Quality Assurance, Employee Engagement, Human Resources.
Who are Fiona Ellis's colleagues?
Fiona Ellis's colleagues are Jenn Pearson, Robin Nangle, Jessica Gonzales, Priya Arora, Faiz Ahmed Mombasawala, Feng Chen, Robert Adiwinata.
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Fiona Ellis
Director Of Collective Bargaining At Government Of Newfoundland And LabradorSt John’s, Nl2gov.nl.ca, gov.nl.ca
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