Fiona Flint Email & Phone Number

- Onboard new customers - design and document onboarding process - set up and send onboarding emails via MailChimp and HubSpot - organise training - Review current customer journeys - -review effectiveness of onboarding campaigns and adjust as required- Review and update company CRM records in HubSpot for all new and existing customers- Serve existing.

• Act as the primary Point of Contact for dedicated accounts - proactively manage the client relationship to increase client retention and reduce churn
• Management and accountability for the new client onboarding, adoption and value realisation processes
• Conduct and coordinate new and existing product training for clients
• Regularly liaise with client leadership and stakeholders to provide ongoing reporting and feedbacksessions
• Be the Voice of the Customer - pass feature requests back to product management team - improve future product
• Provide management and leadership to the global Customer Success team, ensuring a unified, first-class customer experience across all regions

• The first point of contact for customer Event Call questions and queries
• Build relationships with Event Call organisers to build future business
• Account manage key accounts to provide a single point of contact for all queries and manage client retention and reduce churn
• Manage onboarding and adoption processes with new clients
• Administer and manage all Event Call requests, and pre and post call requirements
• Moderate Event Calls and large-scale conference calls

Reading, United Kingdom

• Setting up and managing a multi award winning events décor company
• Securing new business with direct clients and venues
• Managing relationships with stakeholders, clients and key suppliers
• Managing client retention and mitigating churn risk
• Training and managing skilled team members
• Delivering impeccable service within timescales

Bracknell, England, United Kingdom

• New Homes sales - Full end to end client management
• Commended by Sales Management
• Viewings, follow-ups, handling offers
• Inbound enquiries, CRM, calendars, pipeline
• Prospect interviews, recommendations and referrals
• Sales progression – buyers, sellers, solicitors & other agents

Wokingham, England, United Kingdom

• Viewings, follow-ups, handling offers
• Inbound enquiries, CRM, calendars
• Prospect interviews and recommendations
• Contract preparation, sales content, sales particulars & brochures, photos & floor plans
• Sales progression – buyers, sellers, solicitors & other agents
• Online marketing via all main portals, social media, email & phone database marketing

Berkshire

Freelance consultant helping estate agents competitively increase their market share through sophisticated, systemised, targeted, multi-step marketing campaigns.

Reading, United Kingdom

WedPlan helps couples plan their own wedding on time, within budget and with the minimal amount of stress by attending our weekly planning sessions.

Education record

A Level English Preliminary Certificate in Social Care Royal Institute of Public Health & Hygiene Certificate

Bachelor Of Science - Bs