System Analyst
Current
Apr 2023 - Present
AeroLeads people directory · profile
Fiona Gilchrist Email & Phone Number
Systems Analyst - CRC - Virgin Australia
at
Virgin Australia
LinkedIn matched
✓ Verified May 2026
3 data sources
Profile completeness 86%
Current company
Role
Systems Analyst - CRC - Virgin Australia
Location
Shailer Park, Queensland, Australia
Company size
Who is Fiona Gilchrist? Overview
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Quick answer
Fiona Gilchrist is listed as Systems Analyst - CRC - Virgin Australia at Virgin Australia, a company with 5302 employees, based in Shailer Park, Queensland, Australia. AeroLeads shows a matched LinkedIn profile for Fiona Gilchrist.
Fiona Gilchrist previously worked as System Analyst at Virgin Australia and Uniform Fitting and Customer assistant Virgin Australia at Belgravia Apparel. Fiona Gilchrist holds Advanced Diploma, Adavanced Diploma In Travel And Tourisim from Williams Business College.
Company email context
Email format at Virgin Australia
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Virgin Australia
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Profile bio
About Fiona Gilchrist
I bring 20 years of customer service experience in the Travel and Airline industry. Within this time, I have held positions for 15 years with Virgin Australia Airlines and 5 years in the Wholesale Travel Industry with Coral Seas Travel and Go Holidays. My passion is my Customers and ensuring that I champion this through the work I do. Skills I bring:* Developed and project managed Core competencies for Virgin Australia Call Centres* Handling of complex and high profile customer complaints.* Senior level customer service in a call centre environment* Conflict Resolution* Specific Assistance bookings - eg. disability, medical clearance, service animalsWhat I work for is the ability to spend quality time with my family, be it kids sports on the weekends as their team’s manager to planning our next family getaway. I also love to Zen myself with Yoga, walking, running.
Current workplace
Fiona Gilchrist's current company
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Virgin Australia
9 roles
Fiona Gilchrist work experience
A career timeline built from the work history available for this profile.
Uniform Fitting And Customer Assistant Virgin Australia
Nov 2021 - Apr 2023
Personal Carer
Jul 2020 - Nov 2021
Customer Advisor - Short Term Contractor
May 2020 - Jul 2020
Customer Experience Consultant
- This role is to champion the Customers Experience within the onshore and offshore Call Centers, accountable for setting the standard of service with call quality frameworks and increasing revenue across the airline’s.
- Customer Insight, Quality Assurance /Compliance
- System maintenance and administration
- Proficiency in Microsoft Office and Salesforce
- Supporting operational leaders
- High profile and Legal investigations
May 2009 - Apr 2020
Airline Reservations Priority Assistant Agent
- Advanced decision-making agent assisting guests and internal agents with pre-travel/post-travel reservations and information:
- Specific assistance booking agent (Medical Clearance, Wheelchairs, Service Animals)
- Conflict Resolution Customer Service
- Troubleshooting systems and processes
- Service Recovery / Escalations
Nov 2006 - Apr 2009
Airline Reservations Agent
- Responsible for being the voice of the airline, assisting guests and internal agents with pre-travel/post-travel reservations and information:
- Customer Service
- Making / Changing Bookings
- Service Recovery / Escalations
Oct 2005 - Apr 2006
Senior Wholesale Travel Consultant
Go Holidays
Responsible for being the voice of the company, assisting Travel Agents and guests with Specialised International reservations pre-travel/post-travel:- Customer Service- GDS Systems and Settlements- Lead Travel Agent Familiarisation- Accounts and Product Support
Aug 2004 - Nov 2005
Senior Wholesale Travel Consultant
Coral Seas Travel
Responsible for being the voice of the company, assisting Travel Agents and guests with Specialised International reservations pre-travel/post-travel:- Customer Service- GDS Systems and Settlements- Lead Travel Agent Familiarisation- Accounts and Product Support
Aug 2001 - Sep 2004
Team & coworkers
Colleagues at Virgin Australia
Other employees you can reach at virginaustralia.com. View company contacts for 5302 employees →
JM
James Mackintosh
Colleague at Virgin Australia
United Arab Emirates, United Arab Emirates
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KB
Kit Batucan
Colleague at Virgin Australia
Greater Brisbane Area, Australia
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CY
Courtney Young
Colleague at Virgin Australia
Altona Meadows, Victoria, Australia, Australia
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AD
Adam Dolphin
Colleague at Virgin Australia
Adelaide, South Australia, Australia, Australia
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TH
Tiernan Halpin
Colleague at Virgin Australia
Brisbane, Queensland, Australia, Australia
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JP
Jessica Proctor
Colleague at Virgin Australia
Mount Evelyn, Victoria, Australia, Australia
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CW
Courtney Wray
Colleague at Virgin Australia
Greater Sydney Area, Australia
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SW
Steve Wood
Colleague at Virgin Australia
Greater Brisbane Area, Australia
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DH
David Hunter-Weild
Colleague at Virgin Australia
Carlton, Victoria, Australia, Australia
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AB
Andrew Backstrom
Colleague at Virgin Australia
Greater Brisbane Area, Australia
View →
James Mackintosh
Colleague at Virgin Australia
United Arab Emirates, United Arab Emirates
View →
KB
Kit Batucan
Colleague at Virgin Australia
Greater Brisbane Area, Australia
View →
CY
Courtney Young
Colleague at Virgin Australia
Altona Meadows, Victoria, Australia, Australia
View →
AD
Adam Dolphin
Colleague at Virgin Australia
Adelaide, South Australia, Australia, Australia
View →
TH
Tiernan Halpin
Colleague at Virgin Australia
Brisbane, Queensland, Australia, Australia
View →
JP
Jessica Proctor
Colleague at Virgin Australia
Mount Evelyn, Victoria, Australia, Australia
View →
CW
Courtney Wray
Colleague at Virgin Australia
Greater Sydney Area, Australia
View →
SW
Steve Wood
Colleague at Virgin Australia
Greater Brisbane Area, Australia
View →
DH
David Hunter-Weild
Colleague at Virgin Australia
Carlton, Victoria, Australia, Australia
View →
AB
Andrew Backstrom
Colleague at Virgin Australia
Greater Brisbane Area, Australia
View →
1 education record
Fiona Gilchrist education
FAQ
Frequently asked questions about Fiona Gilchrist
Quick answers generated from the profile data available on this page.
What company does Fiona Gilchrist work for?
Fiona Gilchrist works for Virgin Australia.
What is Fiona Gilchrist's role at Virgin Australia?
Fiona Gilchrist is listed as Systems Analyst - CRC - Virgin Australia at Virgin Australia.
Where is Fiona Gilchrist based?
Fiona Gilchrist is based in Shailer Park, Queensland, Australia while working with Virgin Australia.
What companies has Fiona Gilchrist worked for?
Fiona Gilchrist has worked for Virgin Australia, Belgravia Apparel, Blue Care, Sunwater, and Go Holidays.
Who are Fiona Gilchrist's colleagues at Virgin Australia?
Fiona Gilchrist's colleagues at Virgin Australia include James Mackintosh, Kit Batucan, Courtney Young, Adam Dolphin, and Tiernan Halpin.
How can I contact Fiona Gilchrist?
You can use AeroLeads to view verified contact signals for Fiona Gilchrist at Virgin Australia, including work email, phone, and LinkedIn data when available.
What schools did Fiona Gilchrist attend?
Fiona Gilchrist holds Advanced Diploma, Adavanced Diploma In Travel And Tourisim from Williams Business College.
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