As Head of Data & Analytics for the Advice Business, I had responsibility for the data supporting the Advice licensees, and developing a data driven culture. More specifically:> The implementation and maintenance of a complex data model in the Advice Data Layer (ADL).Project Owner responsibilities, driving the execution of the ADL Project deliverables.> The maintenance of data assets including Business Management tracking dashboards.  Dashboards are utilised by Advisers and the Licensee Services business unit to understand trends, support business decision making and ensure adherence to Adviser Compliance requirements.> Led the Business As Usual (BAU) team and development pipeline management for new dashboards and dashboard enhancements.> Led the Data Quality and Data Governance activities in accordance with APRA standards.> Responsibility for divisional adherence to Australian Privacy Principals.Achievements & outcomes> Formed an effective new operating model for the team, enabling imbedment of a stakeholder responsive approach. > Developed positive and collaborative working relationships with all members of the Advice Leadership Team.  In so doing, the Advice Data and Analytics team became a trusted enablement function.

In my role as Platform Owner for Licensee Services, I had responsibility for the technology supporting the Licensee Services business. This involved leading a team of BAU resources and vendor management to provide platform support.In addition, I performed the role of IT Program Manager on the Advice Transformation Program. In this role I was accountable for the execution of all technology initiatives on the program. This involved leading a team of Architects, Project Managers, Business Analysts & Developers.Achievements & outcomesSalesforce Platform Owner – Licensee Services & Operations> Established a highly productive and responsive BAU team. The team consistently meets monthly SLAs and receives high praise from the business for response times and accuracy> Led the Licensee Services & Operations Platform team through change to an insourced platform maintenance model for a call analytics SaaS> Consistently received engagement scores from company pulse surveys well above the company benchmark> Consistently achieved cost out targets by leveraging a variety of cost reduction strategiesIT Program Manager – Advice Transformation> As IT Program Manager I have developed a high performing delivery team, consistently delivering simple technology solutions to meet complex business requirements> As part of the partnership with a new partner; I developed the technology operating model to support the business in working effectively with this new partner

As Project Manager on the Advice Business Review Program, I managed three projects – 1. Implementation of a Call Digitisation SaaS 2. Implementation of an automated fee dial-down solution across AMP systems 3. Implementation of a variety of technology and business changes to the Adviser audit framework. These projects delivered on several ASIC and board commitments, while improving compliance and automating processes. In performing the role of Project Manager I was responsible for developing business cases, funding requests, delivery submissions, facilitating the Working Groups and Design Authorities and presenting to the Program Steering Committee for each project. In addition, I managed the budgets, schedules, engagement of senior stakeholders, vendor delivery, and IT portfolio delivery.Achievements & outcomes> Delivered the projects on time and within budget, ensuring all ASIC and board commitments were met> Implemented a new operating model for the General Advice – Operations & Compliance team to commence using the Call Digitisation Platform. This delivered business benefits of automated compliance checks on 100% of calls, significant operational cost avoidance was realised.> The project I led won an industry award for the best cloud implementation for the implementation of cloud based solutions to achieve business goals, demonstrated business impact, cost reduction and best practices including efficiency of roll-out and solution adoption.