Fiona K. Email & Phone Number

My experience in Human Resources has included roles in London's most iconic luxury department stores. Combined with the operational and strategic experience I have gained in Retail, Travel and Hospitality I provide professional, practical HR solutions and support that is tailored to meet the needs of your business to make a real difference.

Durban, Kzn, South Africa

Durban Area, South Africa

I established a high quality HR service that supported the business and its teams through a period of growth and change.

London, United Kingdom

Working closely with the Managing Director and partnering with the Executive team I defined and supported company strategy both in the UK and overseas.

London, United Kingdom

Working with the Managing Director and partnering with the Trading directors I defined and set the Company HR strategy and executed a 3 year People Plan.

London, United Kingdom

A fixed term role working with the directors of the business and managing the HR requirements through the company closedown.

London, United Kingdom

Created a first class HR Business team to lead, support and develop the business with recruitment, development, retention and engagement of its people.

London, United Kingdom

I was responsible for instigating a high quality HR service that included proposing new initiatives, implementing and updating polices and procedures and developing a new process for Management Development.

Knightsbridge, London

Responsible for supporting Divisional Directors to lead the HR strategy and shape the organisation of the Division so that it had the capacity to achieve its objectives and contribute to the overall business plan. I was a fully accessible partner to the business in order to fully optimise the HR capacity of the Division.

Responsible for, the development and delivery of the sales and service targets in the division, through the team. Increase market share in order to maximise profitability through merchandise, concession management and expense control. Using the departments as retail theatre to deliver outstanding customer service beyond the expectations of our customers.

London Gatwick

Responsible for managing and planning the stores within the terminal to ensure Sales costs and outstanding Customer Service are achieved. Achieved effective team leadership through recruitment, retention and development of the team. Managed a team of 350 people with a turnover of 70 million.

Overseas

Researched and developed Specialist Products, specifically for A La Carte and Gold in line with company strategy. Ensured all new service initiatives were implemented, delivered and were fully operational on time and within budget. Project management of new builds and refurbishments and provided specialist brand knowledge to maintain brand values, image and a consistency of product.

Overseas

Managed a resort team and suppliers to ensure that customers received the holiday they booked in a safe and enjoyable environment. Maximised additional streams of revenue and services to help customers get more from their holiday and improve profitability of the resort.

Cipd

Irish Intermediate & Leaving Certificates