● Onboarded new Agent Bank and FMIs, reviewing the appropriate range of evidence and documentation provided to ensure appropriate due diligence.● Reviewed risks across negative media checks, legal documentation and approvals.● Led projects for more complicated onboarding requests, mostly due to the scale of the number of onboards. ● Maintained policy documents.● Successfully onboarded 94, high-profile new relationships within a very tight timescale.● Carried out training on all the changes.

• Undertook regular Rolling Review and Remediation of client KYC data for a major global investment bank.• Reviewed entities included hedge funds, SPVs, PIVs, private corporations/partnerships, regulated and unregulated financial institutions, mutual funds, trusts and pensions.• Reviewed information held on the bank’s clients, to ensure policy requirements were met.• Liaised with the various sales, legal and compliance teams for client outreach communication to ensure missing information was sourced to ensure all KYC requirements were met.• Completed World Check Screening and flagged PEP reviews to the relevant business area. • Completed Financial Crime testing in line with the policy.• Complied and achieved 100% quality checks and daily targets.

Part of a review if historic investment sales.

Verification Officer looking at sales made by Lloyds Wealth Advisers

Handling Barclays regulated mortgage complaints received from the FOS.

Adjudicator - providing impartial complaint resolution.