Fiona Main Email & Phone Number

Edinburgh, Scotland, United Kingdom

• Successfully manage the day-to-day operations of a large Tesco Superstore with over 100 colleagues, ensuring the health and safety of both colleagues and customers.
• Deliver exceptional customer service by delivering a clean, well-stocked shop that customers enjoy shopping at and would recommend. Achieved a 10% increase in customer satisfaction during the current period compared to.
• Facilitated professional development for colleagues by identifying… Show more
• Facilitated professional development for colleagues by identifying training opportunities and conducting CPD sessions.
• Conduct investigations and return to work meetings, as well as note taking for absence review meetings, interviews, and disciplinary hearings.
• Ensure audit compliance checks are met.

North Berwick

• Received extensive training in most departments within the store, including but not limited to, price integrity, stock control and wages & admin.
• Reduced the number of customer overcharges by removing out-of-date labels and ensuring correct product labelling.
• Achieved top-performing store status for identifying out-of-code products during my 6-month stint within the potential reductions team.
• Trained the managers on using the new wages system, which resulted in a… Show more
• Trained the managers on using the new wages system, which resulted in a 75% reduction in daily wages exceptions. Show less

Edinburgh

Dunbar

• Experienced in both manned and self-service checkouts, providing exceptional customer service and handling cash and card payments.
• Respond to challenge 25 requests at self-service checkouts

Diploma In Professional Legal Practice, Law, Award With Distinction

Bachelor Of Laws - Llb, Law, Bachelor Of Laws In Law

Activities and Societies: Law Society Year 1: Criminal Law, Legal Systems, Skills & Ethics, Human Rights Law, Contract Law, Commercial.

Bachelor Of Laws - Llb

Activities and Societies: Member of the Law Society and played on the Women's Rugby team Accelerated Law LLB. Year 1: Contractual.

Higher National Diploma, Music Business

Education record

Higher: Religious, Moral & Philosophical Education, Biology and Modern Studies. Intermediate 2: Chemistry and Art & Design. Intermediate.