Business Analyst working on new Student Information Management System for University of Strathclyde, concentrating on Admissions.

. Leading team of operations staff supporting several high-profile UK Government systems, operating under VME – ensuring all Service Levels and Key Performance Indicators met, applying for all secure accesses team required, single point of contact for all customer queries regarding support provided by team, ensuring cover for all essential activities, regular progress-reporting both to HP and DWP higher management, timetabling regular and ad hoc maintenance jobs on several system, including providing operating instructions and parameter data values required to successfully run jobs.

Co-ordinating changes required to 7 HP-developed UK Government Systems and Document Repository system, to cater for introduction of new State Benefit system. High level impacting and costing of changes to existing systems, liaison with HP & user teams, for each system, to ensure clarity of requirements, timescales dovetailed together, delivery was feasible and on track, progress chasing, progress reporting, representing new system at all existing systems’ weekly project checkpoint meetings with management. Single Point of Contact for problem solving.

I set up and managed 2 new teams to take on Level 2 live support of Customer Account Management for several UK Government systems to ITIL standards. Recruitment, liaising with 3rd party software supplier, making sure all Service Level Agreements met, tailoring of incident management guidelines to 3rd party supplier model we were working to. Regular reporting and process improvement.

Systems and Data Analyst on high profile replacement UK government system, primarily designing batch processes involving interfaces to other Government systems, data validation and manipulation. Through 7 releases, documenting designs in functional terms for customer's consumption, technical specifications for coding, reviewing other designer's work, code, system and user test scripts. Providing on-going design support to development teams and Level 3 live support.

Programmer, Data Analyst and Designer on several UK Government systems including:1)3 years converting data handling programmes from ICL assembler language (SFL) to 3rd generation language S3, writing COBOL programmes for testing rewritten code, and VME System Control Language to run jobs.2) Managing current and designing replacement data dictionary system for a government system3) Functional design on a sub-system4) Data analysis and design of required data model for replacement of a high-profile government system.5) Analysis and design of data conversion for replacement of said high-profile government system.6)Programming in Cobol on 2 additional systems.7) Implementing changes required to data dictionary for a system8) Functional design for a new UK government system