Managing eight Operations Manager in overseeing the day to day operation of seven attractions Overseeing the whole business in the absence of the General Manager Driving and delivering the vision and the strategyWorking alongside marketing and our PR agency to execute marketing plansDelivery of accounts weekly and monthly reviews, managing budgets.Building management- ensuring high H&S standards, opening and closing of the business, fire risk assessments and… Show more Managing eight Operations Manager in overseeing the day to day operation of seven attractions Overseeing the whole business in the absence of the General Manager Driving and delivering the vision and the strategyWorking alongside marketing and our PR agency to execute marketing plansDelivery of accounts weekly and monthly reviews, managing budgets.Building management- ensuring high H&S standards, opening and closing of the business, fire risk assessments and checks.Profit protection based responsibilities for all attractions as the profit protection champion, ensuring policy and procedures are followed and financial loss to the operation is minimal through thorough auditing processes. Show less

Managing Operational Budget for my areas of responsibility.Implementation of events from low profile events such as weddings and Christmas parties, to high profile events such as Strictly come dancing. Ensuring all Operational manuals and Risk/COSHH assessments are up to date.Recruiting staff through the use of Taleo system, conducting assessment centres, and delivering induction training, world host training and disability awareness training Implement and developed new… Show more Managing Operational Budget for my areas of responsibility.Implementation of events from low profile events such as weddings and Christmas parties, to high profile events such as Strictly come dancing. Ensuring all Operational manuals and Risk/COSHH assessments are up to date.Recruiting staff through the use of Taleo system, conducting assessment centres, and delivering induction training, world host training and disability awareness training Implement and developed new initiatives to increase revenue and develop staff incentives.Managing, monitoring and answering guest feedback and queries through emails, KPI machines and trip advisor.Monitor weekly and monthly spend revenue and cost performance taking actions as necessary to deliver profit objectives. Increase commercial spends and GP within my attractions through reviewing of product lines, new suppliers and price changes. Act as Incident Manager for the Building in case any incidents occur.Implementation of book a table system to deliver a smooth operation serving afternoon tea to over 500 guests Liaising with suppliers negotiating prices and product ranges Show less

Overseeing the operation of 4 admissions areas which included the introduction of a new box office Knowledge and use of Galaxy, VENPOS and Vennors systems. Profit protection hero for two years running, driving the profit protection agenda consistently to protect our business.Implementation of new policy and procedures, ensuring cash handling, voucher redemption, stock control, voids, refunds and discrepancy procedures are followed and financial loss to the operation is… Show more Overseeing the operation of 4 admissions areas which included the introduction of a new box office Knowledge and use of Galaxy, VENPOS and Vennors systems. Profit protection hero for two years running, driving the profit protection agenda consistently to protect our business.Implementation of new policy and procedures, ensuring cash handling, voucher redemption, stock control, voids, refunds and discrepancy procedures are followed and financial loss to the operation is minimal.The Payment Card Industry Data Security Standard Champion to ensure The Blackpool Tower is PCI compliment.Implementing and maintaining a positive H&S culture and ensuring that all company H&S systems are adhered to and understood.Conducting Investigation and Disciplinary procedures in line with HR policies Performance reviews staff monitoring and development, writing Personal Development Plans.Achieved 99% staff engagement Wizard Wants to Know results.Manage the sales and promotions team to actively promote and maximise the sales of Cluster combination tickets, Merlin Annual Passes and secondary spend. Number one in the Merlin World for combi penetration for two years consecutively. Show less

Responsible for multiple retail outlets across a multi-million pound turnover amusement park.Train, support and develop permanent and seasonal staff members and supervisors to the required standards. To ensure the retail department constantly provide effective efficient guest service and to increase the mystery guest report. Work with purchasing and suppliers, to introduce and design new products exclusively for Blackpool Pleasure Beach.Go to trade shows and exhibitions to meet… Show more Responsible for multiple retail outlets across a multi-million pound turnover amusement park.Train, support and develop permanent and seasonal staff members and supervisors to the required standards. To ensure the retail department constantly provide effective efficient guest service and to increase the mystery guest report. Work with purchasing and suppliers, to introduce and design new products exclusively for Blackpool Pleasure Beach.Go to trade shows and exhibitions to meet suppliers and look at new products to bring into the retail units to maximise sales.Monitoring sales, implementing sales building practices and controlling costs in accordance with company guidelines. Show less

Overseen every aspect in running seventeen busy catering outlets with a wide variety of cultural cuisines and nine retail outlets which included the first UK Nickelodeon and Wallace and Gromit shops.Monitoring sales, implementing sales building practices and controlling costs in accordance with company guidelines. Develop new and innovative concepts/menus Monitor and reduce stock loss in all units. Ensure health and safety procedures are adhered to in all retail units to provide… Show more Overseen every aspect in running seventeen busy catering outlets with a wide variety of cultural cuisines and nine retail outlets which included the first UK Nickelodeon and Wallace and Gromit shops.Monitoring sales, implementing sales building practices and controlling costs in accordance with company guidelines. Develop new and innovative concepts/menus Monitor and reduce stock loss in all units. Ensure health and safety procedures are adhered to in all retail units to provide a safe working environment for all. Write risk assessments, standard operating procedures, fire risk assessments and COSHH assessments for all the units in accordance with ISO18001. Show less