Over 15 years retail experience

Oversees all operational areas of the store.•Manage key operational expense line to sales adjusted target. •Manage claims as they relates to workman’s comp, general liability , and property damage•Assist in recruiting new employees•Conduct training•Ensure Store comply with environmental regulations

My responsibilities includes. Oversees all operational areas of the store.•Manage key operational expense line to sales adjusted target. •Manage claims as they relates to workman’s comp, general liability , and property damage•Assist in recruiting new employees•Conduct training•Ensure Store comply with environmental regulations

Recruiting, interviewing, selecting personnel for hire•Ensure employees comply with the company's policies and procedures•Prepares employees for assignments by establishing and conducting orientation and training programs•Maintains human resource staff job results by counseling and disciplining employees; planning, monitoring, and appraising job results

Promoted due to extensive knowledge of departmental logistics and personnel•Reviewed in-place processes, detected potential problems, determined solutions for streamlining effectiveness and applied preventive measures.•Inspected personnel activities to ensure compliance with policies and directives. •Ability to identify and rectify internal personal and work related concerns by effectively balancing company goals with the needs of employees•Assisted Training Director in the preparation of numerous documents used to train newly promoted employees. Documents related to budgets, schedules, correspondences and reports•Team leader for the identification and implementation of changes designed to increase the quality and quantity of production

Detected the need for further employee development and training in an effort to reach the highest possible performance standards of each Customer Service Rep.•Provided feedback to staff concerning customer service procedures. •Implemented interpersonal and communication skills when assisting staff with difficult callers•Often required account history research to generate answers for clients

Assisted in the implementation and follow-through of several ideas.•Utilized professional communication and problem solving skills with clients•Reviewed and resolved discrepancies on documents.