Fiona Munkoh Email & Phone Number

United Kingdom

London, England, United Kingdom

London, England, United Kingdom

London, England, United Kingdom

London, England, United Kingdom

Waterloo

London, United Kingdom

- Ensuring each event is ran to the clients and venues needs- Liaising with clients pre and post event- Managing operational team during the events- Liaising with external suppliers such as caterers, AV suppliers, Furniture, Security etc - Enquire handling - Designing Bespoke Themed packages Follow us on our socialsFacebook: ThelighthousevenueInstagram: Lighthousevenue

Knightsbridge

Gatwick

• Analysis local market trends and competitor activity to identify business leads• Account manging 40 local accounts• Producing weekly analytical reports to be used in Business focus meetings • Develop customer accounts and travel within the local area to drive business into the specific hotel/cluster and to increase market/customer share in all revenue streams• Negotiate room rates/packages with corporate clients• Develop and implement creative local marketing channels, including social media channels • Prepare company contracts for the hotel in accordance with current business and pricing conditions• Work within current business strategies and recognising potential opportunities• Cooperate with other departments in the hotel to create an exceptional Guest experience and build strong, comprehensive sales programs• Attend Sales events, as required• Produce accurate and timely reports that meet the needs of the Sales Director and senior management to include the reporting of appointments, calls made and business leads.• Answer customer queries in a prompt and professional manner• Manage staff performance in compliance with company policies and procedures• Look after all Systems as appropriate and become proficient in the use of these systems including the following - ONQ PM, Cognos, and Delphi• Establish account development plans on a yearly basis• To reach agreed goals and to deliver incremental revenue• Researches and helps to identify business opportunities for Gatwick and assuring the corresponding sales activities to win these customers

Stansted

Develops relationships and partnerships with key accounts •Develops Key Prospect Accounts to Key Accounts through monitoring the share given to the hotel compared to the competition.•Identify opportunities for RFP Qualifiers and complete all RFP’s•Ensures permanent observation of the market and competitors, involvement in drawing up analysis of competitors and market statistics.•Participates in industry events and represents Hilton Worldwide at specialist trade fairs and workshops.•Submit weekly sales call reports and future week activity plan•Establish account development plans on a yearly basisTo reach agreed goals and to deliver incremental revenueResearches and helps to identify business opportunities for Stansted and assuring the corresponding sales activities to win these customers

Kensington

Tailor making packaged holidaysCustomer focus to drive customer satisfactionDevelop relationship with customersAchieving monthly store targetsWeekly training on destinations and flight schedulesGalileo trainedAmadeus trainedCruise systems trained ( CCS, Amadeus, TravelBox, CCL)

Crawley

Tailor making packaged holidaysCustomer focus to drive customer satisfactionDevelop relationship with customersAchieving monthly store targetsWeekly training on destinations and flight schedulesGalileo trainedAmadeus trainedCruise systems trained ( CCS, Amadeus, TravelBox, CCL)

Malaga, Spain

Achieving stretched targets in a result-focused environment at Holiday world. Making powerful sales presentations resulting in high conversion ratio. Resolving member/customer conflicts wherever applicable. Maintaining strong client relationship and high level of customer service. Preparing pre-sales proposals for prospective clients.Identifying potential customers and new business opportunities within and outside the venue. Keeping abreast with the organisation's products and services.Maintaining consistent average productivity.

• Taking bets as well as delegating task, • regular cash declarations • cash up at end of day• opening and closing the shop • Merchandising• Responding to emails• Supervising

London, United Kingdom

Till usagere-merchandising stockstockroom duties assisting in cashing updelivery dutiestaking card and cash paymentsInforming customers about new deals/ store cards and promotions Handling complaints or passing to the manager Making the shop look presentable everyday

Middlesex University

I helped promote every event my society held and run a steet team of 5-10 students. I also created and organised an event with the help of my team called "MR & MISS MDX".I created this to allow individuals to socialise more with their peers and to also boost their confidence. It has been a major success, been running for two years and this will be the third annual show.I also helped with marketing our university brand and helped wided the awareness of our African caribbean society.

supervising 12 employeesstock to cash ratios (end of the day duties)stock levels cashing uptill usagecustomer service delivery dutieshandling complaints in charge of voiding transactions

Barnet, England

Making cold calls to clientsGenerating leads Positive hand overs to team leaders

work experienceassisting in conducting interviewsdealing with queries and enquires issues council letters to tenantsordering stationary of SAPS replying to emails

International Tourism Management With Spanish, Tourism And Business

Activities and Societies: acs head of events and promotion International tourism management with Spanish

Gcse, A- Levels, International Business

Activities and Societies: football team hockey team