I manage the implementation and continued success of our SMB accounts. This includes drafting project plans, coordinating stakeholders and tracking client’s successes through their use of our product during their time with us.

• Responsible for all new company set ups and company account changes.• Work closely with sales team to set up company trials, new user set ups, licence swaps, building learning paths and milestones etc. • Experience using Salesforce having used Salesforce live agent to manage the live client queue. • Work closely with customer success managers to resolve account based issues with our clients.• Use Google Analytics to report on platform feature engagement weekly.• Work… Show more • Responsible for all new company set ups and company account changes.• Work closely with sales team to set up company trials, new user set ups, licence swaps, building learning paths and milestones etc. • Experience using Salesforce having used Salesforce live agent to manage the live client queue. • Work closely with customer success managers to resolve account based issues with our clients.• Use Google Analytics to report on platform feature engagement weekly.• Work closely with product team to bring suggestions from myself and CS team to the table, many of which have been followed through to completion. • Responsible for communicating new content and new platform features to customers through both platform big news and email communication.• Carried out webinar on how to get the most out of SocialTalent for SMB clients. This touched on new platform features and updates.• Work on rolling out platform feature campaigns with the goal of increased engagement on said feature. Show less

• Main point of contact for all customer support issues and queries both online and phone. • Troubleshoot with clients to resolve issues quickly and efficiently. • Work closely with product team to give feedback around customer pain points. • Report platform bugs on Jira to developers to get resolved as quick as possible. • Work closely with sales team to resolve internal platform issues. • Helped communicate platform updates to users in a seamless fashion.• Created… Show more • Main point of contact for all customer support issues and queries both online and phone. • Troubleshoot with clients to resolve issues quickly and efficiently. • Work closely with product team to give feedback around customer pain points. • Report platform bugs on Jira to developers to get resolved as quick as possible. • Work closely with sales team to resolve internal platform issues. • Helped communicate platform updates to users in a seamless fashion.• Created canned responses to reduce response time in the support queue. Show less

• Manage the administration of all Statutory and Non Statutory Leaves • Administer key HR services including Increments, Cycle to Work Scheme, Eye Test Refunds and monitor the Remote Working Policy.• Updating CORE with new salary multipliers by Payroll deadlines. • Operate and run the Student Placement Programme including issuing of Student Contracts, tracking placements and setting students up on Core for payment and terminating placements in line with Payroll deadlines•… Show more • Manage the administration of all Statutory and Non Statutory Leaves • Administer key HR services including Increments, Cycle to Work Scheme, Eye Test Refunds and monitor the Remote Working Policy.• Updating CORE with new salary multipliers by Payroll deadlines. • Operate and run the Student Placement Programme including issuing of Student Contracts, tracking placements and setting students up on Core for payment and terminating placements in line with Payroll deadlines• Responsible for updating HR T-net Pages using SharePoint• Recruitment activity including issuing of contracts, maintaining reports, sourcing references etc.• Responsible for scanning, indexing and retrieval of Personnel Records on DMS• Point of contact in HR for general queries in relation to the various leaves, placements and schemes• Head Office reception relief when required.• Responsible for managing staff induction checklists and performance reviews , meeting with HR partners with updates on outstanding reviews, releasing staff increments on completion of successful 11 month probation and issuing employment confirmation letters to staff. • Actively participate in the annual business planning, risk management and PMDS processes Show less

• Responsible for social media marketing of the company, including creating branded pictures, writing job ads and managing the company Facebook, Twitter, Instagram and Linkedin pages.• Heavily involved in the rebrand of the company. This entailed helping with the new website design, rolling out plans for the marketing campaign around the rebrand, creating memes/job ads fitting with the brand identity and writing blog posts.• Attending events such as store openings and charity events… Show more • Responsible for social media marketing of the company, including creating branded pictures, writing job ads and managing the company Facebook, Twitter, Instagram and Linkedin pages.• Heavily involved in the rebrand of the company. This entailed helping with the new website design, rolling out plans for the marketing campaign around the rebrand, creating memes/job ads fitting with the brand identity and writing blog posts.• Attending events such as store openings and charity events. Responsible for inviting key clients to join us at our table for charity partner event ‘Dress for Success”.• Sourcing candidates and building strong talent pool for upcoming roles. • Monitoring new candidate subscriptions and applications and updating database accordingly• Carried out initial candidate screenings to determine their strengths, skills and preferences before recommending to recruiters.• Responding to all communications in a responsible and professional manner• Carried out candidate reference checks• Following up on the interview process status with both client and candidate• Sourcing candidates with the use Boolean string searches on social media and job sites. Show less

Elverys Sports is a chain retailer of branded sportswear and fitness equipment. It is Ireland's oldest sports store with over 50 stores nationwide. During my time there I was the assistant manager of the store.