Clinched 1st Runner Up in the Alcatel-Lucent Enterprise Challenge Trophy 2019 Receptionist of the YearOversee Welcome Desk agents to ensure optimal guest experience and seamless operations Ensure that all tasks are followed up in a timely mannerTrain new talents in adherence to brand standards

Responsible for providing a welcoming and personalised experience for each guestHandled guest request with the Whatever/Whenever attitudeAnticipated guest needs promptly and professionally to ensure seamless guest experience

8 Months Integrated Work Study Programme (IWSP)Rotation between Welcome Agent and Guest Relations OfficerAssisted with registration duties and providing Wow experiences to guestsAchieved top SPG enrolment in October 2016

In-charge of garment department

Front Office Trainee Performed roles like Guest Service Centre Staff and Resort Host Day-to-day tasks like greeting and rooming of guests

Customer service