Department Turnover: £2m• Played an instrumental part in developing, organising, and running Customer Masterclasses and Events. Some events required co-ordinating presenters from key brands, others I wrote and presented myself.• Helped design and re-lay the brand-new wine shop into a space 30% larger. Working closely with the buying team to pick the range and design. • Key trainer for the store in the roll out of brand-new till systems and software.• Deputise for the Department Manager in their absence taking full responsibility of all department KPI’s.

Department Turnover: £2.5M-£3.5M• To maximise the sales and profit of the wines and spirits department through working closely with the field sales team (2-8 staff) to identify our Core Demand Customers and develop a strong relationship with our key HoReCa customers.• Achieved through May & June 99% availability across the department against a store result of 87%.• Responsible for identifying sales trends and profit opportunities of product groups, maintaining an awareness of appropriate competitor activities.• Manage my own time to ensure that our Core Demand Customers are my priority and help them grow their business in partnership with Makro.• Actively seek out and develop new business opportunities: Tendered for a large account (Warehouse nightclub in Leeds) and successfully got the account, bringing in around £5000-£10000 a week in extra sales. • Responsible for reviewing and analysing information regarding customers spending patterns and taking action to improve sales and profit.• Achieved 98% and then 99% audit result for our commercial audit against a store result of 90%.• Responsible for all shrinkage for Department. Final figures were 0.64% against a store target of 1.24%.• Contact for all suppliers for the Dept. and all reps that come in for store visits and tastings.• Place all the stock orders on the system and with the suppliers.• Fully responsible for all the merchandising and commerciality placing of the key lines on promotion.• Duty Manager role twice a week, which involves responsibility for the whole store on my own.• Centre of Excellence for training new BWS Managers to the company, specialising in sales analysis and commerciality.

Department Turnover: £1.7m • Assigned to the position of Departmental Super-user: responsible for training all new staff in store in the use of the till system and till hardware, or other departments if required.• Assigned to the position of Merret Super-user: responsible for training and assisting staff in the implementation of the new software package. • Working with the Sales Manager in the selection, training, and development of the staff.• Achieved 98% mystery shopper result in the Wine section of the Department.• Achieved 100% mystery shopper result for the grocery section of the Department, which was the first time 100% had been achieved for the store.• Working with the Sales Manager in the control of stock movements.• Understanding of the positive effect on profit of controlling costs.• Recognising and building relationships internally and externally, especially with suppliers.• Organising and running numerous events for the department e.g. Book signing events and seasonal events for the press.• Organising and running our stand at the Yorkshire Show event for the last two years.