With 15 years of experience providing operational research skills across the aviation industry, I’m an enthusiastic, motivated individual, driven to ensure I deliver the right benefits to my clients. My track record demonstrates successful project delivery, across a variety of challenges within the aviation industry. I have led and delivered cost savings to my clients, increased operational efficiency beyond original benefit plans and have enabled my clients to secure significant customer service improvements. I am an effective communicator from the boardroom to the operations teams and project success is secured by my adaptability and experience of working across the breadth of the aviation industry including international airports, airlines, cargo operators and ground handlers. My results are driven by my depth of knowledge in the aviation market and by applying a detailed, methodical and analytical approach to resolve the challenges my clients face.Key skills:- Ability to rapidly identify the root cause of clients problems and seek effective solutions acceptable to all parties- Work at all levels engaging clients from the operations teams to board members- Broad range of experience including Olympics arrival and departure planning, check-in and baggage handling planning, queue design, cargo facility capability analysis, control post and passenger security, terminal flow design, process improvement- Analysis and modelling but more importantly the ability to translate the complex analysis into key messages for the client- Leadership skills, leading a team to success, mentoring, training and skill transfer- Ability to understand a client’s challenges quickly, absorbing a range of external parameters in order to develop effective sustainable solutions that deliver immediate results to my clients and their services.