Fiona Renoux Email & Phone Number

Sydney, Nsw, Au

Sydney, Nsw, Au

Sydney, Nsw, Au

As a company director in the not-for-profit sector, I have taken on key responsibilities in strategic planning, stakeholder engagement, and corporate governance. I am focused on supporting the organisation’s mission through effective decision-making and ensuring compliance with regulatory frameworks. In my role, I have successfully created a strategic relationship with Macquarie University and have been actively involved in stakeholder engagement to support fundraising initiatives.

Haymarket, New South Wales, Au

A newly created role following a restructure to streamline the activities of operational functions across the organisation. Holding responsibility for numerous high profile virtual health services, including the Get Healthy Service, Quitline, Covid Connexion and the Pregnancy, Birth and Baby service, I negotiated complex multi-transactional service provider agreements, managing key stakeholder relationships including those with NSW, SA, QLD and the Commonwealth governments, and multiple service providers. During this time, I improved the performance of the Get Healthy Service and achieved additional funding from the contract putting processes in place for costing changes and service improvement initiatives, which improved the scope of services and customer experience. Key initiatives include standing up a new COVID-specific telehealth service for mental health within 12 weeks, running the end-to-end process from funding and finding and onboarding the service provider to mobilising the service and creating the website. In 2023, I moved into another greenfield role to establish a corporate partnership function and pull together a new geographically dispersed team of partner managers from across the organisation.

Haymarket, New South Wales, Au

Managing an Agile Scrum team, I was appointed to bring a marketing lens and increase traffic to the Pregnancy, Birth and Baby (PBB) website, delivering online tools to support healthy eating for children in line with a recent Commonwealth funding agreement. During this time, I led key initiatives involving intense influencing to secure senior leadership buy-in for fundamental changes in ways of working and protocols. This included leading a solution design in data security architecture to enable collection and storage of users’ Personal Health Information through the website, paving the way for personalised digital health tools across all Healthdirect’s properties. I enriched the user experience and drove repeat traffic by implementing a personalised newsletter function with secure sign-on that enabled users to create a and receive tailored content. I grew user engagement >250% over 2 years by leading a full SEO review/optimisation and updating content to increase searchability and reduce reliance on a single page for traffic.

Haymarket, New South Wales, Au

My role was to redesign and implement a fit-for-purpose digital Information Partner program to replace the legacy model, being phased out. I drove collaboration initiatives, managed metadata, fostered partnerships, tracked metrics and ensured adherence to defined quality standards. I totally redesigned the partnership program to increase its value for both partners and Healthdirect, creating a program that doubled information partners from 50 to 100 in 12 months and made partnership a sought-after status. I created an ongoing Partner Forum, a free event for Information Partners that continued after I had moved on.

Headhunted by a medical advertising and communications agency to deliver a large medical education program for a global pharma giant. I was also responsible for generating new business leads and pitching for new business.

North Sydney, New South Wales, Au

Hired to generate new business and deliver on projects with financial responsibility for project costings and budgets, employing teams of freelance medical writers, graphic designers, digital developers and others on a project basis. I landed multiple new clients and delivered a then-groundbreaking digital education program, MyIBD, centred on the patient journey from symptoms to diagnosis to treatment of irritable bowel disease.

Sydney, Nsw, Au

Brought in to rebrand the organisation, including website refresh and new marketing collateral, plus organise the upcoming APAC conference, to be hosted by Australia. The overall marketing vision was to revamp the IIA’s image and attract young people to the auditing profession. I delivered a successful rebranding of the organisation and its corporate image and developed a value statement for the profession that is still used globally after 15 years. I was heavily involved in formulating 10-year strategic plans for marketing and membership. I successfully promoted and attracted record attendance for the 2010 ACIIA/SOPAC® conference and the 2010 Public Sector Conference.

London, Gb

Master Of Business Administration - Mba

Ba, Psychology