Acting as Sales Advisor, I was also responsible for reordering stock, stock taking, maintaining the website and marketing. In my time at Horse Country, the website went from the owner's dream to a reality, and I increased its Social Media presence by 100%, taking it from a nominal page holder to an active site with regular engagement.

Working my way up from trainee, I was responsible for 1st and 2nd line technical support, dealing with a wide variety of problems both software and hardware related. The majority of customer interactions were over the phone and via email. In my time at Reference Point, I developed strong connections with my customers, allowing me to help direct them to upgrade their product more readily and talk them through any 'teething issues' that may occur. I also helped to develop a new fault… Show more Working my way up from trainee, I was responsible for 1st and 2nd line technical support, dealing with a wide variety of problems both software and hardware related. The majority of customer interactions were over the phone and via email. In my time at Reference Point, I developed strong connections with my customers, allowing me to help direct them to upgrade their product more readily and talk them through any 'teething issues' that may occur. I also helped to develop a new fault logging system to deal with problems more efficiently.My duties also included:MarketingManual and datasheet writingTraining customers Purchasing new equipmentMaintaining relationships with suppliersSoftware testingReportingRunning customers' month end routinesPurchase and nominal ledgerOut of hours support Show less