I am a highly experienced Senior Analyst, having supported successful delivery of many small to large scale IT programmes. Using a collaborative approach, I get to know the customer, building up trust, to find out what they need accurately, and why. Then using my technical background, I liaise with technical teams to convert these into functional solutions. Most recently I supported the successful delivery of two large migration programmes within Collections and Recoveries and General Insurance at Tesco Bank.My strong analytical skills mean that I can grasp complex processes quickly and my technical background enables me to assimilate the overall solution and identify gaps/issues without needing to understand the full detail. I am versatile, reliable, and diligent and take ownership of issues, driving to resolution. I am an excellent communicator, this means I can bring business and IT colleagues together with a common understanding, so that solutions can be fully understood and agreed before being delivered. Core Competencies: Requirement Gathering, Project Delivery, Functional Design, Systems Analysis, Root Cause Analysis, Retail Banking, General Insurance, Debt Recovery
