I was responsible for the administration involved in attracting and retaining supporters and for the payment processing. This was a short term contract. My role involved: · Handling donations and reconciling them to our systems. · Handling supporters and the general public’s queries via telephone, email and letters. · Maintaining databases, data input, managing correspondence including email, filing etc. · Sorting the incoming mail, preparing welcome packs, thank you letters and receipts. · Following up on lapsed regular gifts and encouraging them to rejoin. · Providing relief for reception, as required.

I was responsible for the administration involved in attracting and retaining members and for payment processing. The terms of my visa meant that I could only work for the company for 6 months.My role involved:· Handling payments and reconciling them to our systems.· Supervising volunteers, prioritising workloads and training them on the work required for the day. Ensuring their work was of a high standard.· Liaising with external departments - the National Diabetes Services Scheme and Diabetes Authorities in other states.· Creating and updating membership records on the Case Management System.· Dealing with new and renewed memberships, enquiries from members and all administration regarding them, Health Professionals and Corporate Members.· Creating e-newsletters for members, selecting relevant information and publications to send to individual members, encouraging lapsed members to re-join.

I was responsible for dealing directly with Independent Financial Advisors regarding their clients and the projects that we offered. I reconciled information between our records and theirs, checked for compliance with money laundering regulations and residency requirements. I also dealt with payment processing.

I was responsible for following the traffic enforcement process from issue of the original parking ticket, advice and issue resolution for customers, to preparing information for the independent adjudicator, evidence for the court and advice for the bailiffs.My role involved:· Resolving customer and outside agencies queries.· Prioritising workloads to ensure that legal time constraints are met.· Maintaining data storage systems, both manual and computer databases to ensure accurate records are held that can be used for producing legal documents and letters.· Preparing information for the Traffic Penalty Tribunal (the independent adjudicator) to enable them to make decisions regarding disputed cases.· Preparing evidence for the Traffic Enforcement Centre at Northampton Court.· Liaising with external bodies such as the police, DVLA, Electoral Registry.· Working with internal departments such as the Traffic Regulation orders team to ensure information is shared and we work more efficiently as a result.· Training other staff and providing on-going support to them.· Answering queries on behalf of my manager when she is on annual leave/sick.

Private Sector Housing dealt with privately owned rented properties. We dealt with licensing premises, problem empty properties and helped tenants with landlord disputes. Also, I helped residents with complaints regarding the upkeep of local properties.This role involved:· Resolving issues for tenants and members of the public.· Answering questions from Councillors and MPs regarding their constituents enquiries.· Cash handling and banking.· Checking supplier invoices for accuracy, receipt of goods and then paying the invoice.· Downloading information from our Case Management Database on to spreadsheets and creating mail merges from this.· General admin: minute taking in meetings, maintaining stock levels of stationery, updating records on databases.