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I have never enjoyed writing these bios so have stolen one that someone wrote for me ...Fiona is a recognized leader within the Energy & Telco industry and is in demand as a public speaker and mentor. She was awarded the Woman in Energy Award and was the first person to develop an integrated service model for bundling energy and broadband in New Zealand (and remains the only person to have achieved this at scale.)Supporting and motivating teams through transformational change has been a regular theme in her career, including playing a key role leading teams through the split of the Retail business and successful integration with the Mercury brand. More recently she has played a significant role providing governance and oversight to the migration of circa 300,000 customers onto one technology stack.Passionate about AI, machine learning & robotics (while not losing the human touch) she has delivered major customer led initiatives (via waterfall and agile sprint methodologies) never losing sight of the power of collective intelligence, where you leverage the best of human and machine led outcomes. People remain her passion and Smiths curiosity and ability to foster an open collaborative environment ensures her teams excel, she is fabulous communicator and believes that transparency is critical to build trust. Smith is a proud Mum of a grown-up gorgeous son and has a fabulous husband that helps to make life easy. Outside of work she sings in a band and loves to get outdoors.
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Chief People Experience OfficerMercury NzNew Zealand -
Chief People Experience & Technology OfficerMercury Nz Nov 2024 - PresentAuckland, NzLeading two awesome enabling teams (People Experience &Technology) delivering on our strategy by harnessing the potential of our people and smart tech. -
Executive Gm People Experience & Technology ( Pxt )Mercury Nz Dec 2023 - PresentAuckland, NzLeading two awesome enabling teams (People Experience &Technology) delivering on our strategy by harnessing the potential of our people and smart tech. -
General Manager : Customer OperationsMercury Nz Jan 1996 - Dec 2023Auckland, Nz
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Frequently Asked Questions about Fiona Smith
What company does Fiona Smith work for?
Fiona Smith works for Mercury Nz
What is Fiona Smith's role at the current company?
Fiona Smith's current role is Chief People Experience Officer.
What is Fiona Smith's email address?
Fiona Smith's email address is fi****@****r.co.nz
What is Fiona Smith's direct phone number?
Fiona Smith's direct phone number is +64 800 87*****
What skills is Fiona Smith known for?
Fiona Smith has skills like Management, Change Management, Leadership, Business Analysis, Call Centers, Team Leadership, Training, Business Process Improvement, Stakeholder Management, Process Improvement, Crm, Customer Service.
Who are Fiona Smith's colleagues?
Fiona Smith's colleagues are Libby Warren, Tom Lindsay, Jp Pieters, Josh Chua, Norman Chan, Qiaoyi (Joe) Huang, Manuel Campomanes Jr..
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