 Lead the product design and implementation of assorted digital messaging capabilities within the app including in-app message and push notifications. Led the product design and implementation of in-app chat capabilities. Create digital messaging prioritization framework and operation process for retail banking. Drive continuous service scope expansion to maintain continuous growth and oversee integration of chat function with NLU and Chatbot capabilities to increase operation efficiency. Oversee migration of messaging platform from legacy solution to cloud solution. Led the change management activities for Faster Payment Programme.

 Led the design and set-up of a new secured lending product in PRD market Led the change and release activities for the new business banking segment in China. Provided training to new recruits in frontline and operations on assorted banking products including lending, account opening, and investment.

 Brought in 7 new corporate customers with revenue of HKD 100M per annum in 6 month’s time Provided regular industry analysis and financial market insights presentation to corporate clients  Developed cross-sell programs to increase product penetrations and introduced higher fee and interest income

 Doubled portfolio revenue from HKD 7M to HKD 15M in 3 years. Originated and executed trade finance, term loan, structured investment facilities up to HKD 500M.  Performed regular credit risk analysis and enhanced due diligence to ensure compliance, control exposure, and regulate risk.

- Engaged in suggestive selling through interacting with customers- Provided quality beverage to customers in an efficient manner- Maintained quality store operation by managing inventory, store cleanliness, and cash handling