Another secondment this time to Customer Focus - Digital Services.

Secondment with the learning and development team (Workforce development) learning about digital platforms, accessibility and quality assurance.

Legal Services Support Team LeaderSupervised 2 staff, offering constructive feedback and encouraging initiatives.Recommended process and systems improvements such as electronic filing and taking stock of our legacy policy files.Spearheaded paperless office initiative project of organizing scanning files and off-site storage.Worked directly with the Head of Department on the budget returns.Collaborated with the Facilities Management department on the relocation of the Legal Services Department.Worked with the data integrity team on the groundwork data cleansing for the architecture of the new organization wide data management project.

Researched statutes, legislation and registration law.Minute taking for stakeholder meetings.Collating data from the internet, managing tracker documents used to inform the policy team during the lifetime of the Land Registration Bill.Assisted with the preparation of documents for Scottish parliament.

Automated Registration of Title to Land (ARTL) Project Phase 2 01/07/2010 – 30/04/2011ARTL Project roll out Sep2008 - Dec2009 CSERV02 (Executive Officer)• Setting up solicitors with PKI (public key infrastructure) cards for ARTL the new automatic land registration system • Working with my colleagues, signing up firms across Scotland to use the system.• Travelling all around Scotland meeting our stakeholders face to face. • Making personal connections and developing working relationships.• Demonstrating the new ARTL system and training solicitors and paralegals and secretaries on its functions. • Delivering training sessions for solicitor firms demonstrating the use of the online portal. • Managing stakeholders’ accounts and also assisted in setting up training programs

Skills• Ability to collate and analyze a wide range of information to draw out key messages and findings.• Proficiency in Microsoft Office applications – PowerPoint, Outlook, Excel and Word.• Strong oral and written communication skills and the ability to clearly communicate complex information to a range of audiences, including senior colleagues and external stakeholders.

Plans Officer Registration Using the Digital Mapping System and Land Registration System to identify and confirm the extent of land to be registered and plotting any rights to land shown on the plan. Using spatial awareness and calculation skills with close attention to detail and problem solving.Prior to this I was an Administrative Assistant from Nov 1999 to March 2000.

On secondment from Registers of Scotland I took part in project managing 3 teams developing the potential of 16-25 year olds. I progressed to be Team Leader and in that role I was given training on Health and Safety and working with young people.

Temporary casual job. Filing tax forms, sorting mail and answering telephone enquires and quickly redirecting more complex cases to the relevant department. Data entry.

Devised and taught English classes to groups and individual tutorials.Planning, implementation, monitoring an assessing lessons.Developed detailed daily lesson plans for activities.Created curriculum and planned course content and methods of instruction.Instructed students on a variety of skills, including, comprehension listening and conversation.

Planning, implementation, monitoring an assessing lessons. Developed detailed daily lesson plans for activities.Created curriculum and planned course content and methods of instruction.Instructed students on a variety of skills, including, comprehension listening and conversation.