Fiona Thomas Email & Phone Number

Glasgow, Gb

Glasgow, Scotland, United Kingdom

Stirling

Responsibilities in this role over the years have included:Helping develop, implement and coordinate our Business Development strategy. Assisting the Chief Executive in the development and implementation of business plans Assisting the Chief Executive in the development of company policiesMonitoring performance of the sales and marketing objectives under the Company's Strategic PlanIdentifying, tracking and progressing new business leads and opportunities throughcoordination of Formal Procurement activities (PQQs, ITTs) Bid planning activities and coordination of bid team / responsesDevelopment of bid responses with bid teamsBD information managementBusiness process development and improvementPre and Post sales consultancyProject managementSales and Marketing performance management, analysis and reportingDevelopment and improvement of Customer Relationship Management (CRM) systemOverseeing the day-to-day marketing work plan, associated activities and outputsOverseeing the marketing budgetLiaising with potential customers, suppliers, partners, internal management team, etc.Working closely with the management teamEvent planning, management and participation Website development and maintenancePlanning, development and running of marketing campaignsDevelopment of social media strategy and its implementationCompany advertising / PR / messagingDesign and development of marketing materials and content Coordination and running of other Sales and Marketing / Business Development activitiesSupport for commercial angles of product developmentAccount ManagementMarket ResearchTechnical experience (Squarespace, Wordpress, Sugar CRM, Pipedrive, Mailchimp, Google Analytics, Social Media) Previous role experience - Product OwnerExperience of managing a small team of staff

Information analysis and reportingBusiness supportSales and Marketing supportCoordination of company Quality Management SystemDevelopment of Quality ManualInternal Auditor (ISO9001:2008)Document ControllerInformation governanceInformation consultancyInformation SecurityManagement supportMarket ResearchLead / Opportunity Tracking & CoordinationProcedural / Process development & improvementProject managementTechnical experience - business systems (QMS, Sugar CRM, etc)

Customer and supplier liaison (data)GIS Consultancy (data, metadata, legislation)GIS Database maintenance, development & improvement (Oracle)GIS Data governanceGIS Data licensingGIS Data promotionGIS Data strategy (PAI improvement, infrastructure, metadata, etc)GIS Helpdesk SupportPresentations to customersProject Management Spatial data and metadata managementTechnical experience - Oracle, ArcGIS, MapInfo, GoLoader, CadCorp SIS.

CartographyGIS Data analysisGIS Data licensing / supplier liaisonGIS Data management procedural developmentGIS Data and metadata managementIncident supportInternal auditor for ISO9001 certified GIS teamInternal data consultancyProject ManagementQuality Management System coordinatorStatistical and spatial analysis - water and waste water assets and networksSpatial analysis and reporting for Water Industry Commissioner (WIC) returnTechnical experience - Smallworld GISLiaison and communications (internal and external)

Customer liaisonDesign, development and creation of GIS user guidesHelpdesk adviser / supportGIS systems Trainer - internal customersProvision of maps, data and analytical reports for incident supportManagement of digital data requestsSpatial analysis and reportsQuality assuranceGIS data maintenance of water and waste water network infrastructureTechnical experience - Smallworld GIS

Digitisation of water recordsCartographyQuality AssuranceTechnical experience - Autocad

DigitisingCartography (primarily for oil industry and trade publications)Customer liaisonSystem administrationWorking with BS5750 processes and controlsTechnical experience - GRADE, Applemac, UNIX, Autocad

Supported the implementation of a new database system within cardiac surgery hospitals in ScotlandProgramming and development of MACSS databaseLiaising with hospital site managers / representatives / suppliersProject supportTechnical experience - Abies Medical Audit - Cardiac Surgery in Scotland (MACSS) database

Cartography (primarily for oil and tourism sectors)Land survey assistantInvolvement in Quality Management System (BS5750)Technical experience - Intergraph Microstation, GRADE, AppleMac, Autocad

Through winning a national interior design award, I secured an exclusive opportunity to gain work experience with The Design Solution, a renowned London-based interior design firm. During my time, I contributed to numerous high-profile projects and independently designed several innovative shop interiors for a retail centre.

4 Year Diploma, Interior Design

4 year course encompassed a wide range of design activities: SLR photography, technical drawing, graphic design, computer aided design.

Gis - Distance Learning, Geographic Information Systems

Studied for this Distance Learning course while working at West of Scotland Water (for personal development).