I am a professional Human Resources Manager with many years experience within a variety of business including hotel/catering, leisure and education.

Working on a consultancy basis, I initially joined Enjoy-Work to support the business within the HR function. I was involved with the recruitment and on-boarding of key team members, supporting senior/departmental managers in various areas of HR, delivering and facilitating company workshops and developing specific training modules, reviewing reward & recognition and team celebrations. I continue to work closely with the CEO to provide ongoing HR advice and support when/as required.

- Initial training needs analysis for the Food & Beverage team- Design and production of training workshop and supporting materials- Delivery and facilitation of the workshop to a specific group of employees within the Food & Beverage department- Review of workshop and proposal for roll-out of training throughout the department at all levels

Following the success of work delivered to team at The Montpellier Chapter in Cheltenham, training and development modules will be rolled out into other 'Chapter' & 'Swire' Hotels.

Following the success of work delivered to team at The Montpellier Chapter in Cheltenham, training and development modules will be rolled out into other 'Chapter' & 'Swire' Hotels.

Initially delivered a Team Building workshop for the General Manager and Departmental Managers. Since then I have:- Supported the departmental managers with review and further development of standards manuals- Produced and delivered training & development modules to departmental managers- Produced and delivered customer service & sales training to all departmental managers/teams. Working with the General Manager with ongoing training & development for the whole team in… Show more Initially delivered a Team Building workshop for the General Manager and Departmental Managers. Since then I have:- Supported the departmental managers with review and further development of standards manuals- Produced and delivered training & development modules to departmental managers- Produced and delivered customer service & sales training to all departmental managers/teams. Working with the General Manager with ongoing training & development for the whole team in Cheltenham, whilst looking to possibly expand the workshops/modules into more of the hotels within the company. Show less

In preparation for the opening of Woburn Forest Holiday Village in 2014:- Design & production of a training workshop and supporting workbook,- Delivery and facilitation of the workshop to a specific group of employees, 'Woburn Memory Makers'.At end of project carried out a joint review of workshop, associated materials and WMM role and proposal for roll-out into the whole business.

Working on a consultancy basis, I was asked by the NYT to assist with a restructure of the organisation which initially involved discussions with the CEO/Artistic Director & Senior Team to advise and agree the way forward. I then supported the organisation through the consultation, redundancy and recruitment process to meet the new transitional structure. I now continue to work with NYT providing HR advice and support as required.

Working on a part-time permanent basis, I was initially asked to join the College to implement the HR function to ensure that all legal & educational requirements were met in readiness for ISI & Ofsted Inspections.I was responsible for the following:Implementation of an HR system.Development and maintainance of the Centralised Register of Appointments. Planning and preparation of recruitment for Academic & Support staff. Assisting with the management of staff welfare… Show more Working on a part-time permanent basis, I was initially asked to join the College to implement the HR function to ensure that all legal & educational requirements were met in readiness for ISI & Ofsted Inspections.I was responsible for the following:Implementation of an HR system.Development and maintainance of the Centralised Register of Appointments. Planning and preparation of recruitment for Academic & Support staff. Assisting with the management of staff welfare. Providing ongoing advice to Headmaster, Bursar & Senior Team on all HR matters, with specific responsibility for resolution of major personnel issues. Show less

- Resolution of major disciplinary & grievance / appeal cases- Implementation of employment best practice- Management of sickness and absence- Provided general support to Chief Executive and Senior team on HR issues

This was an Interim role to support the opening of a new regional office in Maidenhead. Areas of responsibility included:Recruitment of sales support team in relocated National Support Centre and supporting the induction & training of the new team.Production and implementation of policies and procedures for new office.Stabilisation of new office in conjunction with Senior Managers whilst providing general on-going HR support.

Working on a part time permanent basis I was recruited to implement an HR system for the Fat Duck Company Limited. The brief included:Implementation of an HR system.Production of Employee Handbooks, Contracts of Employment and Policies & Procedures.Development, in conjunction with the Head Chef, a Stagiers’ programme.Implementation and management of the recruitment process. Responsible for the development and delivery of standards (and relevant training) for the restaurant… Show more Working on a part time permanent basis I was recruited to implement an HR system for the Fat Duck Company Limited. The brief included:Implementation of an HR system.Production of Employee Handbooks, Contracts of Employment and Policies & Procedures.Development, in conjunction with the Head Chef, a Stagiers’ programme.Implementation and management of the recruitment process. Responsible for the development and delivery of standards (and relevant training) for the restaurant team, in conjunction with the Restaurant Manager. Show less

Working on an Interim basis (over 6 months) to cover maternity leave, my key responsibilities included:Recruitment and selection of employees across the business.Management of sickness and absence.Review of pension and benefits packages. General support to the HR function and departmental managers.

I was recruited on an Interim position over a period of 9 months to assist with the following:Development, planning and facilitation of Assessment Centre for Fast-Track Managers Programme.Development and implementation of the Guide for Employment of Non-UK Nationals.Update of the recruitment advertising campaign to attract ‘right fit’candidates.Production of ‘The Road Ahead’, a document used for communication of change management during the company sale process.Production of… Show more I was recruited on an Interim position over a period of 9 months to assist with the following:Development, planning and facilitation of Assessment Centre for Fast-Track Managers Programme.Development and implementation of the Guide for Employment of Non-UK Nationals.Update of the recruitment advertising campaign to attract ‘right fit’candidates.Production of ‘The Road Ahead’, a document used for communication of change management during the company sale process.Production of Employee Handbook, Maternity Policies & Procedures.Support the development of Company HR Manual and Statutory Training packs. Show less

Working on a short project (over a 6 week period) my key responsibilities included:Reviewing standards and customer service activity within the Catering Department.Development, planning and delivery of a training programme for the catering department team.Supporting the implementation and maintenance of departmental standards

On this Interim role I was asked to carry out a 2 month project for the company at Morgan Stanley in Canary Wharf, working with the call centre reviewing processes and staffing to provide the ‘way forward’ for this particular contract.

Working on an Interim basis over a period of 9 months to cover maternity leave, my key responsibilities included:Management of the TUPE process. Providing advice to Location Managers on all HR related issues.Updating company policies & procedures and cascading into the business.Preparation of responses and ‘bundles’ for Tribunal claims in liaison with legal team. (After this Interim role I was asked to carry out a 2 month project for the company at Morgan Stanley in Canary… Show more Working on an Interim basis over a period of 9 months to cover maternity leave, my key responsibilities included:Management of the TUPE process. Providing advice to Location Managers on all HR related issues.Updating company policies & procedures and cascading into the business.Preparation of responses and ‘bundles’ for Tribunal claims in liaison with legal team. (After this Interim role I was asked to carry out a 2 month project for the company at Morgan Stanley in Canary Wharf, working with the call centre reviewing processes and staffing to provide the ‘way forward’ for this particular contract) Show less

Having worked for Center Parcs from 1989 to 1995 I was asked to work on this Interim project which involved the opening of a new restaurant facility at Whinfell Holiday Village. I was responsible for the following:Designing, planning and facilitation of a teambuild for the restaurant management and staff.Supporting the development and delivery of standards (and relevant training materials) for the opening of the new restaurant.