Working as the concessions manager my main duties and responsibilities include the following: ■ Taking full responsibility for the day to day organisation of both the department and the staff. ■ Ensuring company targets are met and all set goals are achieved. ■ Resolving any staff or organisational issues in a professional manner, understanding the requirements of the situation. ■ Involving the team with the company goals; motivating and encouraging them to meet their individual targets. ■ Training of staff members in all aspects of sales, security, product knowledge, display and merchandising. ■ Housekeeping duties; ensuring all aspects of the department are in the best condition and high standards are maintained at all times. ■ Reporting to head office in accordance with company guidelines. ■ Co-ordinate information regarding deliveries, transfers, returns or exchanges for record keeping purposes.

Working as a senior sales associate within a new and exciting store. My main duties and responsibilities currently include the following: ■ Serving customers at the till point, ensuring that the individual customer’s requirements are met in a welcoming, enthusiastic and efficient manner. ■ Textiles “Guru”. Responsibility for the textiles department; re-merchandising, ensuring all promotions are adhered to and organising other members of staff. ■ General housekeeping within the store; keeping the store tidy and clean at all times. ■ Working as part of a team or to individual responsibilities. ■ Designated key-holder and senior sales; fully trained in refunds, exchanges and both customer and staff discounts. ■ Fully trained fire marshal; also trained in the use of the “evac” chair. ■ Training new staff in accordance with company policies.

Working as a lingerie consultant in a busy and successful store. My main duties and responsibilities included the following: ■ Bra fitting specialist; helping the customers make an informed decision by clearly discussing their requirements. ■ Ensuring the customer service given was in accordance to the company standards. ■ Merchandising within the store. Designing and co-ordinating the main window displays. ■ General housekeeping within the store; keeping the store tidy and clean at all times. ■ Working as part of a team. ■ Training new members of staff on the above. I was also appointed Team Manger over each Christmas periods. My duties and responsibilities included the following: ■ Key holder of the store. ■ Handling exchanges, refunds and cashing up. ■ Motivating and organising staff. ■ Making management decisions on a day to day basis.

Working as a lingerie consultant in a busy and successful store. My main duties and responsibilities included the following: ■ Bra fitting specialist; helping the customers make an informed decision by clearly discussing their requirements. ■ Ensuring the customer service given was in accordance to the company standards. ■ Merchandising within the store. Designing and co-ordinating the main window displays. ■ General housekeeping within the store; keeping the store tidy and clean at all times. ■ Working as part of a team. ■ Training new members of staff on the above. I was also appointed Team Manger over each Christmas periods. My duties and responsibilities included the following: ■ Key holder of the store. ■ Handling exchanges, refunds and cashing up. ■ Motivating and organising staff. ■ Making management decisions on a day to day basis.

Working as a Sales Assistant within a large national department store. My main duties and responsibilities included the following: ■ Managing the lingerie department; re-merchandising stock and graphics, liaising with sales representatives, ensuring all promotions are adhered to and organising staff within the department. ■ Bra fitting specialist; providing a bra fitting service in accordance to company standards. ■ Serving customers at the till point, ensuring that the individual customer’s requirements are met in a welcoming, enthusiastic and efficient manner. ■ General housekeeping within the store; keeping my department and other departments tidy and clean at all times. ■ Re-merchandising other stores within the UK, providing in store advice and assistance to ensure stock is merchandised to company standards. ■ Deputy store councillor; providing a bridge between staff and management, offering advice and support to staff within the store. ■ Account card motivator; motivating staff to promote the store account cards through incentives and moral support. ■ Fire marshal within the store, responsible for ensuring that all customers and staff are safe in the advent of a fire.