CL&D delivers programs in adult literacy, academic upgrading, leadership development, immigrant integration, civic engagement, as well as skills development and volunteerism for youth. We equip individuals with tools for individual growth and empower them to promote positive change in their community.

Through partnership with internal clients, designs, develops, implements and maintains new or enhanced reports and dashboards, including end-user tools. Using widely accepted methodologies, provides easy to read analytical data identifying trends and forecasts to assist management and executives with solutions to people-related business problems. - Provides data analysis, and reports to Express Canada Management including the Officer and Director group to translate people data into actionable insights to support business outcomes. - Serves as a technical expert, providing guidance and direction to all HR functional areas to assist with data related initiatives.

- Provide analysis and recommendations on program design and market competitiveness- Updated salary structure to be better aligned with the market- Accepted additional duties from the previous HR Services Manager. Responsible for reporting HR metrics and executive compensation updates to the board on a monthly and quarterly basis. Worked closely with the Head of HR to prepare charts and slides for her board meetings- Facilitated mandatory compensation refresher courses for management level staff in stores- Provide creative and analytical support for major plan changes, cost modelling and budgeting- Partner with HRBPs across the country on off-cycle increases, discretionary bonuses, offer recommendations, compensation projects and other requests- Supervises the work of the Compensation & Benefits Coordinators; mentors team and resolves escalated issues- Improved many processes within the People department by utilizing my problem solving and Microsoft Excel skills- Accountable for cash compensation programs including STIP, merit, commission, market analysis, and job evaluation- Owner of bonus/incentive programs for all levels of eligible participants- Ensure any changes or additions to our incentive programs are consistent with our compensation philosophy and will drive intended behaviours- Strategically update benefit plan costs by analyzing prior usage and market data- Support and oversee the ongoing maintenance of all benefits, retirement savings, recognition, and employee support programs- Assist in the development and the implementation of all benefits related projects and programs- Create and maintain all plan and program documents and marketing material- Formulate standard and ad hoc reporting for all Total Rewards programs and explain my findings in a clear and concise manner- Partner with third party vendors on plan development & designs- Analyse and report on pay equity compliance

• Primary responsibility for the execution of the annual merit and STI program including the preparation of periodic accruals • Conduct market research where required in order to support the efficient and effective functioning of the Compensation Team.• Work in partnership with peers and Client Services group to deliver all compensation programs• Calculate and process payments for client specific variable pay programs and prepare communication documents as required• Conduct financial modeling on mass changes to compensation• Complete detailed market pricing of benchmark job annually and conduct macro level analysis on non-benchmark jobs as requested• Develop and conduct ad hoc surveys as assigned and complete materials required for timely submission of major third-party surveys• Calculate individual taxable benefit amounts relating to contests and events and send to HRIS for payroll upload• Participate in an annual review of the pay equity program in Ontario and Quebec to ensure the company remains in compliance• Evaluate jobs using established tools, discuss evaluations at JE meetings and maintain records

• Ensure the accuracy and timely execution of all requests for the creation and maintenance of articles in SAP, as well as the necessary updates in all legacy systems• Ensure Data Governance policies and procedures are being followed• Review and analyze daily reports as well as adhoc data integrity cleanup projects to ensure completeness and 100% data accuracy• Liaise with CDM, category, supply chain and pricing teams to ensure all article, site, assortment, vendor and customer requests are completed with accuracy and on a timely manner• Track progress and completion of all projects and assignments using the teams tracker on excel

• Developed, managed and executed a very large file on excel named the LR Tracker that is used by colleagues around the country• Took on the Senior Manager, HR Planning & Integration duties while the position was vacant• Responsible for consolidation of colleague reports from various payroll and Human Resources Information Systems (HRIS)• Completed various Adhoc requests• Maintained clear communication and positive relationships with the internal stakeholders of my reports• Ensuring all my reports were accurate and posted in a timely manner• Reviewed and analyzed reports daily to ensure the data was accurate and complete • Ensuring data governance policies and procedures were being followed for reports posted on InsideHR• Frequent use of Kenexa to populate Joiners reports• Create, develop and maintain Microsoft Excel tools to support various divisions of the business• Responsible for preparing all HR metrics, analyzing data, problem solving issues with tools and identifying inefficiencies in reporting. • Provide support to Senior Managers on ad hoc requests from the business• Collaborate with members of other divisions of the business to create national reports

• Teaching students the many ways to use various Microsoft Office programs• Upselling Microsoft products and software to teachers and students• Giving students trials on how to use Windows 8 • Creating and hosting events to promote Windows 8 and Microsoft Office 365

• Inputting new data into the project plan using Microsoft Project and Excel • Entering new data into the Project Independencies Resource Plans • Organizing the senior managers email’s • Printing and organizing the required materials for large meetings • Writing meeting minutes • Reviewing and grading resume’s for managers • Scheduling interviews and communicating with applicants for the manager • Organizing events for all staff to boost morale and bring the team closer together • Co-hosting fundraiser events and collecting donated money• Creating expense reports for the events I was in charge of • Scheduling meetings for the managers• Booking meeting rooms for all staff• Working at the reception desk

• Working in a very fast pace environment while maintaining accuracy and being friendly and understanding to customers • Using discretion and following the privacy policy with sensitive information about our customers• Assisting to plan and lead store meetings • Creating kinetic interviews with customers, to gather as much information about them as possible, without them feeling uncomfortable. I would then input all the information provided accurately and efficiently • Completing weekly manager audits to ensure our store is operating within company compliance• Purchased office supplies through Lyreco • Reading and interpreting profit and loss charts to co-workers • Using my strong problem solving and decision making skills to decide whether or not a transaction is fraudulent. I was responsible for the outcome of any high risk transactions. • Creating fraud notification forms and suspicious transaction forms • Reference checking applicants and helping management train new employees • Being very clear, friendly and assertive while making collection calls to customers who owe money