Fiona Uy Email & Phone Number

Responsible for strategic engagements with clients, designing and delivering scalable solutions using Salesforce out-of-the-box applications (Service Cloud, Sales Cloud, Communities etc.) and other third party integrations.

Makati, National Capital Region, Philippines

Helps Salesforce customers to ensure that the system is maintained and managed in alignment with changing business requirements.

Ortigas

Assists customers in troubleshooting their complex platform related issuesProvides feature explanation and Salesforce configuration best practices.Manages customer expectations and the customer experience to maximize customer satisfaction.Actively maintaining and participating in job-related training activities.Demonstrates the ability to research.

Assists with setting up new clients for launch.Merging duplicate vendor accounts.Corporate linking vendor accounts to create National/Main accounts. Setting up new vendor accounts. Vendor Upload for existing clients (Property Management Companies)Post checks off check inquiry daily and add documentation sent to vendor account.Post paper checks sent to the.

Quality Assurance Analyst Telstra BigPondAnswers Operations’ questions concerning QA guidelines and policies. Send out Red Flag/Fatal Error Audits to Upper Management.Monitor agents across all Teleperformance centers for quality and performance issues.Participate on calibration sessions with Operations, Training, and internal quality members off site.Acted.

Telstra BigPond - ADSLHired as a Technical Support Representative which deals with ADSL connection. Provided high quality, customer-centric support with customers in behalf of Telstra. Telstra BigPond - WirelessA few months of support for ADSL, I was cross-trained to Wireless in which I supported troubleshooting for mobile broadband devices. Subject Matter.