Fiona Viola Wright Email & Phone Number

Drawing up annual departmental budget as well as sourcing items that was in keeping with the current trends in order to stay relevant. Monthly stock takes for guest amenities as well as mini bar stock Daily room and public area checks. Scheduling of sub-contractors to conduct cleaning; window cleaning, carpet cleaning. Working hand in hand with the Engineering department to ensure that all room equipment was in impeccable working order and maintained as such. Outsourcing competitive pricing for new linens and any other departmental requirements. Creating preventive maintenance schedules for the rooms in order to maintain the highest level of standards.

Knightsbridge

Sourcing and getting samples of all the housekeeping requirements. Purchasing of all linens, operating equipment and amenities. Setting up all cleaning schedules: carpet cleaning, window cleaning, chandeliers, marble cleaning schedules. Implementing and writing of all housekeeping standard operating procedures. Recruiting of all housekeeping staff. Compiling of all the rooms and public area snagging lists. Ensuring that all the programmes were put in place during and after the opening. Checking of all the rooms on a daily basis. To make sure that all staff are compliant to the Health and Safety regulations within the housekeeping department. Setting up of all departmental COSHH forms. Monthly guest laundry, room’s linen and staff uniform reconciliation spread sheets.are completed and channelled through to the accounts department. Checking and signing off all agency staff time sheets. Monthly stocktaking. Raising of all the purchase orders including uniforms and any housekeeping requirements.

Cape Town Area, South Africa

The Table Bay Hotel is a 5 star hotel with 329 rooms and is part of Sun International Group as well as a member of the Leading Hotels of the World.Responsibilities Daily checking of the VIP rooms and preparation of all guest amenities. Ordering correct par levels of all guest supplies, uniforms, linens and amenities according to the hotels` requirements and budget. Ensuring that the correct linen stock is maintained by conducting monthly stock takes and ordering the linen to stay on the correct par levels. Evaluating and condemning of rooms and Food and Beverage linen on a month-to-month basis to maintain an up to standard quality. Monthly departmental linen, uniform and Guest Supplies Stock take. Monthly Income and Expenditure Statement reviews and commentaries on any deviations. Checking for all the maintenance issues in the rooms and following up to ensure that outstanding work is followed through and completed. Checking all the Trace reports and special requirements according to the guests` requests and make sure that the rooms are prepared accordingly. Allocating daily rooms projects to maintain room standards. Monthly departmental meetings in order to communicate developments and minute information accordingly. Lost and Found Property procedures were followed and adhered to. Liaising with Contract Manager of an outsourced company and dealing with a pool of about 90 staff members.

Cape Town Area, South Africa

15 On Orange Hotel is a 129-roomed 5 star hotel, which is part of the Protea Hotels Group and African Pride hotels, pre-opening team Responsibilities Part of the pre opening team of a 129 roomed hotel. Implementing service standards and training of all housekeeping staff. Purchasing of all pre -opening stock and equipment. Recruitment process of all the Housekeeping staff. Implementing cleaning and preventative programmes within the department. Setting up of the departmental annual budget and cost control measures. Drawing up of the rooms and public areas snag lists. Supervising of all housekeeping daily activities, pre and post opening. Monitoring and following up on all the maintenance issues.Oversee all inventories, linen, cleaning supplies and guest supplies. Create a motivated working environment for all the staff and managers in the housekeeping department. Implementing a departmental induction programme so that there was in depth knowledge of the product and expectations were clear. Ensuring that training was done and all Health and Safety regulations were followed and adapted. Quality control of clean rooms linen and guest laundry in order to maintain high quality end products.

Cape Town Area, South Africa

Cape Town Area, South Africa

Cape Town Area, South Africa

Cape Town Area, South Africa