Fiona Ward work email
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Results-driven leader specialising in customer success, business transformation, operational excellence, and innovative learning solutions. Proven expertise in P&L management, change leadership, and driving technology-driven strategies to enhance customer satisfaction and achieve business goals. Skilled in learning technologies, project management, and cross-functional team leadership.
Sprightly Pty Ltd
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DirectorSprightly Pty Ltd Feb 2022 - PresentLeading transformative customer engagement strategies
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Chief Customer OfficerFlaim Systems Feb 2023 - Mar 2024South Melbourne, Victoria, AuFLAIM developed the world’s first multi-sensory immersive learning solution for firefighters to safely and cost-effectively replicate the stress and uncertainty of real-world emergency situations.Today, FLAIM continues to pioneer solutions to improve the safety and performance of all those who respond to fire, rescue, and emergency situations.Key Responsibilities: Development of enterprise customer solutions, comprehensive management of VR scenario development, and establishing a data and research committee for performance benchmarking. -
Learning Content Consulting ManagerJanison Nov 2021 - Mar 2023Ultimo, New South Wales, Au -
Engagement ManagerNeuroleadership Institute May 2021 - Feb 2022New York, New York, UsManaged the institute's largest accounts, focusing on culture change programs and strategic client engagement. -
Head Of LearningJanison Apr 2018 - Dec 2020• Led the learning business acquisition at Janison, achieving target revenue and Ebitda within the first 12 months.• Managed the implementation, product development, and content services for Janison Academy, the LMS and Social Learning platform.• Integrated resources to streamline operations and drive growth in the learning sector.• Developed strategic partnerships to enhance the company's offerings and market presence.
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General Manager LearningAscender Hcm Apr 2017 - Apr 2018Mascot, New South Wales, Au• Led the transformation of the learning business, achieving 150% of revenue targets and exceeding EBITDA goals.• Managed over 60 learning and technology tenders with a 90% shortlist success rate.• Spearheaded the development of a proprietary Learning Management System, enhancing customer satisfaction and engagement.• Delivered large-scale client implementations with 100% referenceable satisfaction. -
Director Of Learning ServicesAscender Hcm Jun 2014 - Apr 2017Mascot, New South Wales, Au• Developed a long-term strategy and plan to expand services and value to clients in collaboration with new partners, sales, and operations.• Worked closely with the GM of Australia and NZ to drive growth and innovation in the learning services sector.• Led initiatives to enhance customer experience and drive revenue growth through strategic partnerships and service offerings.
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Global Services Delivery ManagerTalent2 Jan 2012 - Jun 2014Account Management. Supporting and growing our Asia team and client base.Led a global team, contributed to significant service sales, and turned around a loss-making service team to profitability.
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Bhp Billiton - Group Im - Sustainable LearningTalent2 2006 - 2012• Managed end-to-end delivery of enterprise services for BHP Billiton, ensuring operational excellence and client satisfaction.• Directed cross-functional teams in implementing large-scale training solutions for sustainable learning.• Drove continuous improvement across service delivery operations to enhance efficiency and effectiveness.
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Service Delivery ManagerTalent2 2007 - 2011• Developed sustainable learning processes for clients using SAP.• Consolidated multiple helpdesks into one 24*7 location as the leader of the SAP helpdesk.• Achieved a 50% increase in client satisfaction through streamlined support processes.
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Sap Project LeadEds 2000 - 2005Houston, Texas, UsSAP payroll implementation for Coles Myer. Project Manager and Operational lead for 1st and 2nd level support helpdesk.
Fiona Ward Skills
Fiona Ward Education Details
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University Of AdelaideGeneral -
NeuroleadershipNeuroleadership
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University Of CanberraIndustrial And Product Design
Frequently Asked Questions about Fiona Ward
What company does Fiona Ward work for?
Fiona Ward works for Sprightly Pty Ltd
What is Fiona Ward's role at the current company?
Fiona Ward's current role is Leading transformative customer engagement strategies..
What is Fiona Ward's email address?
Fiona Ward's email address is fi****@****hcm.com
What schools did Fiona Ward attend?
Fiona Ward attended University Of Adelaide, Neuroleadership, University Of Canberra.
What skills is Fiona Ward known for?
Fiona Ward has skills like Business Process Improvement, Sap, Business Process, Change Management, Management, Leadership, Consulting, Stakeholder Management, Service Delivery, Business Transformation, Erp, Sap Erp.
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