A professional bilingual tour manager that leads groups of up to 45 people around the Mainland the Islands of Scotland and around South America. Very experienced in operations concerning transportation, activities, contact with local vendors and guides. Skilled in giving commentary and providing information talks about daily life and local issues.

A professional Karuna (modified Iyengar) and Yin yoga teacher with 20 years of yoga experience and 3 years of teaching including lengthy retreats. Accomplished at sequencing interesting classes for all types of bodies. An ability to assist people with specific issues. 20 years experience of working in tourism in sales, logistics, guiding and writing, available immediately as freelance. Has a working knowledge of how to complete hotel inspections and reports. Available as a contractor for tourism companies and hotels.

Designing tailor made journeys throughout South America primarily to Peru, Brazil and Argentina. Using systems to create relevant documentation to a high standard. Creating flight reservations using the GDS system. Using my skills to create the best route and price for clients based on their requirements. Providing support to less experienced staff. Updating company knowledge after familiarization trips. Keeping clients up to date with any changes. Dealing with emergencies while people are in country. Collecting and processing payments.

Delivering consistently high standards of customer service by providing individualised responses to client queries and requests in a time efficient manner.Preparing, collecting and processing invoice payments including accurately inputting details into company computer systems and maintaining all required documentation.Utilising excellent communication skills to liaise with clients, ascertain specific requirements and subsequently design bespoke holidays.Fulfilling responsibility for writing and regularly updating social media procedures and effectively managing various social media platforms to raise the profile of the business and increase revenue.Regularly liaising with service providers to establish productive working relationships, ensuring an efficient service.

Initiating contact with potential customers by placing high volumes of cold calls to promote a high profile product and successfully securing sales in accordance with stipulated targets.Diligently maintaining current product knowledge to ensure all information provided to customers is accurate.Interacting with customers on a daily basis to ascertain requirements and utilising product knowledge to recommend appropriate company products.Efficiently performing a variety of administrative tasks including typing client data into company systems while simultaneously talking to colleagues/clients on the telephone.

Consistently managing projects to achieve completion in accordance with requirements, standards and deadlines, including coordinating and motivating personnel to meet targetsFulfilling responsibility for transport/logistics organisation and diligently monitoring expenditure, implementing cost savings where necessary to ensure adherence to the stipulated budgetUtilising an excellent working knowledge of the content management system to maintain the company website and effectively increase site trafficEffectively leading, developing and motivating a large, multi-skilled team comprising Horse Wranglers, Guides, Chefs and other personnelLiaising with emergency services and chartering helicopters as required, additionally, making reservations/operations, ensuring correct completion of all documentation for each clientManaging the procurement of all required expedition equipment, from tents to food, overseeing operations and organising accommodation and transportGuiding medical campaign trips into the Andes of Peru, ensuring the safety and wellbeing of clients at all times and consistently adhering to company policies, procedures and regulations

Establishing this successful business and managing all aspects of its daily operation, including recruiting, training and disciplining staff as necessary and delegating individual dutiesOverseeing the finances of the business, including establishing and monitoring a budget, identifying inefficiencies and implementing cost savings where necessaryEffectively networking, negotiating and establishing productive relationships with international suppliers to facilitate the export of products worldwideInteracting directly with customers on a daily basis, via email, telephone and face-to-face, maintaining accurate documentation of customer queries and orders to ensure compliance with agreed delivery timesUtilising an excellent working knowledge of the content management system to update and maintain company websites

Customer service. Advising clients on where and when to travel according to their requirements. Managing finances of the non profit organisation. Sales of advertising space in the magazine and website. Organizing a river clean up with rival river rafting companies in Cusco.

In charge of spares and repairs packages for airlines worldwide. Involved travelling and dealing with budgets.