Fiona Chan Email & Phone Number

• Analyze run rates on all sellable SKUs in catalog across Ecommerce Marketplaces and wholesale accounts. Identify aging inventories and deliver action plans based on inventory levels, or alert management to place purchase orders based on demand forecasts. • Create and monitor inventory worksheets and return on investment margins, oversee, and adjust MSRP based on Gross Margins. • Manage multiple brands within domestic and international catalogs. • Optimize product listings with Enhanced Brand Content; assess and maintain Store Front page. • Calculate profit margins over time, formulate pricing against competitors, inbound fees, warehouse costs, duty rates, return rates against current market values. Make pricing adjustments to meet financial targets. • Map essential product keywords to maximize searchability and increase organic traffic. • Refine and strengthen brand awareness, file infringement cases, and report unauthorized/counterfeit sellers. • Troubleshoot/resolve stranded, suppressed, and unpublished inventory issues. • Investigate product return requests and product issues. Find solutions with the development and compliance teams. • Analyze various campaign strategies based on seasonality and inventory life cycles. • Budget with under 7% TACoS, improve SEO with efficient CPC (Product Display, Product Retargeting, Sponsored Product, Headline Search Ads).• Address escalated customer inquiries, offer support and assistance to the Customer Service Department. • Standardize various claims, complaints by creating solutions to optimize customer satisfaction.

San Diego, California

• Reviewed demand forecasts, coordinated buying controls by improving cost and warehouse storage space efficiency. • Monitored ledger entries, reconciled bill of material usage by factory against finished good inventory count. • Handled Amazon Direct Import shipments, retrieved information from Vendor Central, created sales and purchase orders, created bookings, data processing with the freight forwarder, invoiced customers, resolved & disputed import-related chargebacks. • Addressed replenishment with various suppliers and coordinated inbound logistics base on demand. • Researched and provided analytical data to procurement director for various projects. • Researched, monitored, and investigated SKU setups for efficient replenishment planning. • Communicated with vendors for new product development, and completed internal setups based on marketing and sales demands. • Reviewed vendor compliance documents to ensure teammates followed regulations; processed and directed staff as needed. • Monitored domestic and international inventory levels and arranged inbound shipments accordingly. • Maintained supplier and vendor relationships. • Created Standard Operation Procedures for the internal office, directed suppliers with production specification guides.

San Diego, California

• Resolved escalated cases in a timely fashion.• Audited applicant information to confirm accuracy. • Reconciled billing payments with members’ information. • Processed confidential billing requests to patient records. • Organized team meetings to follow federal and company policies.

• Supervised and guided a team of fourteen employees; managed schedules and completed bi-weekly payroll. Monitored payroll budgets and processed time-off requests. • Analyzed and developed various reports for the Director of Operation. (Revenue, sales, expenses) • Developed and implemented procedures to increase operational efficiency and accuracy. • Strengthened and improved clientele relations. Facilitated all staff inquiries. • Decreased supply waste by implementing monthly operations budgets. • Implemented company policies and fundamental work-related regulations. • Audited and compiled inventory; amended by corrective actions. • Arranged travel plans (hotels, flights, transportation), preparations for executive meetings and conference calls. Recruited, scheduled, interviewed, and selected candidates as needed.

Greater San Diego Area

• Coordinated operations between the customer service center and warehouse. • Executed daily clerical functions• Promoted the company’s monthly marketing newsletter via email. • Enhanced overall outbound shipments’ speed efficiency. • Handled all customer requests and inquiries.